Customer Relationship Coordinator

About Us

Buildsafe is an innovative leader within the building and construction space, providing safety systems and solutions. We are fast paced, ever evolving and constantly challenging ourselves to do things better!

Our Head Office is based in Keysborough, with multiple branches located throughout Queensland, New South Wales and Victoria.

As a company, we place strong emphasis on developing and building strong relationships with our partners and clients, including our most important partnership – Our people.

About the role

As the Customer Relationship Coordinator, you will be playing an important role of supporting our VIC Sales Team by providing a high level of service to Buildsafe’s clients. Our goal is to consistently offer an experience that puts a smile on the customers face.

Key Duties

  • Attend client meetings and participate in onsite visits
  • Development and presentation of client proposals
  • Problem solving issues from customer complaints, site issues or errors.
  • Liaise and work closely with internal stakeholders regarding invoicing and customer enquiries
  • Support the Account Managers with data collection, quote preparation and analysis of sales reports
  • Administration and email management
  • Developing relationships with Buildsafe’s portfolio of key clients
  • Provide exceptional customer service to all internal and external stakeholders
  • Ad hoc duties as and when required

About You

We are looking for someone who can build strong relationships and rapport with both internal and external stakeholders, has the ability to multitask, have strong communication skills with a professional attitude and approach.

Skills and Key Attributes

  • High attention to detail and problem-solving skills
  • Excellent communication skills and phone manner
  • Organisational and time management skills
  • Ability to work under pressure and meet deadline
  • Team Player with a desire to hit common goals
  • Knowledge of the building industry (Highly Regarded)

What Buildsafe can offer you

There's never been a better time to join Buildsafe!

We are committed to providing a platform for individuals to succeed both personally and professionally. We offer an in-house guidance and support service (Buildsafe Care), as well as a dedicated Wellness and wellbeing coach, leadership programs and several other personal and professional development programs.