Service Advisor / Workshop Controller - Lilydale

Service Advisor / Workshop Controller

Glenmac Sales and Service is the local retailer for John Deere products in Pakenham, Knox and Lilydale areas. We specialize in the sales, service, spare parts and finance of all John Deere products ranging from agricultural and compact tractors, to ride on mowers, and golf / turf equipment.

We also offer sales, service and spare parts for the high quality range of Stihl products from our Lilydale store.

This is your chance to step into the outdoor power equipment industry and build yourself a successful and rewarding career!

You'll become a member of our valued team, dealing with customer parts & service queries across a  range of machinery, tractor,  turf care and outdoor power equipment.

We are seeking a qualified Service Advisor with mechanical qualifications for our Lilydale branch.

Key skill and responsibilities:

  • Relevant mechanical qualifications
  • Strong Communication and Leadership ability
  • Good computer and administration skills
  • Ability to interact with customers via phone, email and face to face handling enquiries and managing service bookings
  • Ability to organise, oversee and manage workflow for technicians
  • Desire to ensure that customer requirements and expectations are fulfilled and exceeded
  • Ability to interpret parts catalogues
  • Possess a strong work ethic inline with our parts and service team
  • Assist the sales department for attachments / accessories required for new machines
  • Be able to follow work flow progress in our workshop 
  • Hold a manual drivers licence

Ideally you will have service experience in Power Equipment, however people with relevant skills from the automotive industry are encouraged to apply and develop your product knowledge in the job.

The main requirement to be successful in this role is a positive "can do" attitude and a commitment to high standards for serving our customers.

We offer stable employment, ongoing training, a supportive, friendly workplace atmosphere and above award wages. We are a customer service orientated business and seek to hire people that share our values.

Please email your resume to ************* or phone Dieter on 0400 542 ***  for further information and a confidential discussion.

Applications to be received by April 9.

Glenmac is an equal opportunity employer