Level 1 Service Desk Officer

To meet Modis' continuously growing pipeline of work, we are looking for several Level 1 Service Desk Officer's to join the team to support and drive our expanding business. In this role you will be responsible for the effective and efficient provision of support to network users to ensure that all IT systems and hardware are always operating at their peak performance


  • Provide first line support for users across the country.
  • AD Account Changes
  • Service changes - troubleshooting
  • Maintenance of hardware, software and network documentation and control records
  • Customer Service focused on resolving product issues

Skills & Experience

  • User and computer administration and MS Active Directory environment
  • Networking administration and support. HTML, CSS, JavaScript
  • Symantec Endpoint administration and the manual removal of viruses from computers when required
  • Installation and support of PC hardware and software.
  • Network data storage
  • Strong focus on Customer Service and excellent verbal communication
  • Experience with ticket managemet (ITSM)
  • Experience working to ITIL and in an Agile environment
  • Telco industry experience held in high regard

Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world class IT and business consulting services across a wide range of industries. As a member of global professional services group Adecco, we offer world-class employment opportunities.

Culture & Benefits

Our people are the lifeblood of our business, and it is our people, irrefutably, who are our single biggest differentiator over other consulting organisations. At Modis, you will work for a highly successful growing organisation that offers national consulting opportunities and you will have the freedom to create your own success, as well as learning and development support in order to realise

your potential. We invite you to apply below and learn more about diverse range of opportunities at Modis and what makes our workplace culture inspiring.

For more information on the role, please contact Birsen Polat at ************@modis.com

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

"Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"