Business Analyst – Technology - 6-Month Contract

Gallagher Bassett (GB) is Australia and New Zealand's premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, with over 26,000 great people worldwide in over 140 countries.

Through a team geographically dispersed throughout Australia, GB provides a suite of claims management and related services out of CBD offices located in Brisbane, Sydney, Melbourne, Darwin and Adelaide.

The position

Working in a flexible and Agile Automation & Applications team located in Brisbane, you will be responsible for addressing customer business needs and requirements and be part of a digital transformation program.

You will also evaluate and implement effective business solutions manage key stakeholders and expectations as well as navigate through complex technical landscapes

This will role will report to the Head of Automation& Applications and will engage with various local and interstate key stakeholders. Responsibilities will include:

  • Elicit requirements from business and technical stakeholders with obtaining business requirements and risk assessment and ongoing operational impacts

  • Develop Specifications for new functionality including high-level business requirements, process mapping Agile user stories with a focus on documentation.

  • Local Lead and coordination of application development activities

  • Modelling a range of solution options, strategic drivers, estimation and analysis of costs versus benefits.

  • Provide robust solutions concepts and recommendations

  • Undertake BA duties within a Matrix project environment

  • Hybrid project methodology

  • Partner with other teams to manage and implement business process changes that streamline processes, improve productivity and optimise operational efficiency.

The person


To be successful in this role you will have experience in analysing data and experienced in Agile and or Waterfall Project Methodology to draw business relevant conclusions.  You will also understand the purpose of Information systems, coupled with strong written and verbal communication and key stakeholder engagement skills including technical writing.  Resolving ambiguity, a strong ability to draw out requirements and highly self driven is paramount to the role, as is the ability to work under pressure and within agreed timeframes.  A minimum of 5 years’ experience in a business analysis or related role is essential. 

Tertiary qualifications in an appropriate discipline and/or demonstrated experience in a similar role

will be highly regarded. Initially a 6-month, contract daily rate will apply. 

What we can offer you


    Attractive daily rate

  • Training – we pride ourselves in helping you realise your full potential

  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities

  • Exciting career – as our Company grows, so do the opportunities for our people

  • Staff referral incentive

  • Service recognition awards

  • Employee assistance program for yourself and immediate family members

  • Personal touches like weekly fruit bowls and birthday celebrations

  • The opportunity to work for a company that gives back to the community through our Gentle Bear program


To apply

Looking to be part of a new and Exciting project and engaged with a global team with a positive mindset and culture? We want to hear from you today, click on Apply for this Job.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

To be considered for this opportunity you must be an Australian Citizen and ideally have Baseline Security Clearance.  

Agency candidates will not be considered for this role.

GB is an equal opportunity employer and is proud to be one of 135 companies from 23 countries and representing 57 industry categories, named on the Ethisphere Institute’s 2019 World’s Most Ethical Companies list for the eighth consecutive year.