Client Services Officer


About the business

Critical Components is a solution-focused organisation that provides a supportive and structured environment for our team. We provide regular professional development and career progression opportunities and we believe in finding the right fit in order to deliver a high level of service to our clients.  

We provide counselling and corporate Psychology services to a variety of clients. These services are conducted in our practice location in Fremantle and a large number of services are provided in our client locations locally, nationally and on occasion internationally. 

About the role

Every member in our team has a critical role and this one is no different. This team member requires a perfect blend of outstanding customer service, extraordinary administration skills and on point time/task management skills. 

In this role you will be responsible for the critical connection of client with provider and support. This roles requires a high administrative technical ability blended with empathy. 

Some of the aspects of this role include;

  • Client liaison  
  • Client on boarding 
  • Service scheduling 
  • Client administration management 
  • Client auditing
  • Meeting facilitation and administration
  • Billing and finance data entry 

Benefits and perks

  • Internal professional development 
  • Supportive management structure
  • Supportive peer group
  • Career progression opportunities
  • Access to company guidelines and tools 
  • Online systems to manage clients and workflow

Skills and experience

Experience working as a Client Services Officer (Psychology, Health or other) is not an essential requirement for this position.

What is essential?

We are looking for someone who takes pride in their work and wants to be part of a growing organisation, plus all the hard work that goes with it. 

Additionally;

  • High computer literacy 
  • Touch typing min 75wpm
  • High ability in use of Microsoft suite; Word & Excel
  • A can do attitude
  • Competent in spelling grammar and formatting 
  • Effective communication skills
  • Bookkeeping; invoicing and data entry

Desirable experience / understanding 

  • PRODA
  • Mac computer literacy
  • Medicare - Mental Health Care plans 
  • Veterans Counselling Support (DVA)
  • WA Workers Compensation

If you are considering this position please ensure that you complete a cover letter that speaks to the position requirements and highlight how this position and our organisation aligns with your values and goals. Please note that CV's without a cover letter may not be considered.