Level 1/2 IT Support Officer

The Client

We are seeking the services of a highly skilled and efficient Level 1 / 2  IT Support Officer for a brand new permanent role based in the northern suburbs. Working for a reputable and highly customer service driven organisation, you will have the opportunity to work within a fast paced team environment where every day is different. 

The Role

Reporting into the IT Manager, you will act as first point of contact, providing support for any information technology issues and problems. You will thrive in a busy environment and enjoy taking responsibility for the support of our client’s internal systems and identifying opportunities for improvement within their business.

Skills and Experience

In this role you will be responsible for:

  • Providing assistance by phone and email, addressing, resolving and logging all incidents and requests
  • Helping to manage the deployment, configuration and security of desktop and mobile devices
  • Creating a positive customer support experience, ensuring timely resolution or  escalation as required

To be successful, you will have the following skills and experience:

  • Strong Windows 10 administration and O365 skills
  • Knowledge of Exchange, AD, VMWare and Windows Server
  • Excellent written and verbal communication skills
  • Good TCP/IP networking knowledge

Apply today

To be considered for this role, submit your CV today (in Word format) by clicking the ‘Apply’ button or directly to *******@psgaus.com.au