Online Community Engagement Coordinator - Mental Health


About the business

SANE Australia is a national mental health organisation working to make a real difference in the lives of people affected by complex mental health issues through support, research and advocacy.

We are a values-led organisation that has a supportive and friendly team, and the opportunity to help Australians affected by complex mental issues live long and fulfilling lives, free from stigma and discrimination.

We are driven by our values of Respect, Innovation, Celebration, Responsibility and Collaboration.

Staff at SANE Australia benefit from generous not-for-profit salary packaging options, an employee assistance program and workplace flexibility.

About the role

SANE Support is the umbrella term for the support offerings provided by SANE – 1:1 counselling by phone, webchat or email; self-help information and tools; and peer support through the SANE Forums.

This role works on the SANE Forums specifically, which provides online peer support for people living with complex mental health issues and their family, friends and carers. The service is free, anonymous and moderated 24/7 by mental health professionals.

This role is responsible for ensuring the SANE Forums are welcoming, engaging and there is a safe healthy online community of peers for people with complex mental health issues and their friends, family and carers.

The Online Community Engagement Coordinator is key to the day-to-day operations of promoting connection and belonging for the community through shared experiences, engagement activities and the processes and platform that enables them. From time to time, this role involves working flexible hours, including some evenings and domestic travel.

  • This is a maternity leave contract to June 30, 2021.
  • Please review the position description attached for more information.
  • In your application, please address the Qualifications and Experience criteria in the position description

Qualifications & Experience

Qualifications - please respond to the following criteria in your cover letter.
  • Degree or equivalent in public health, psychology, social work, community development, mental health or a related field.
Experience - please respond to the following criteria in your cover letter.
  • Experience working with or being an active member of an online community
  • Experience working with vulnerable groups or individuals (on or offline)
  • Demonstrated experience training/coaching/supporting others in a workplace, including giving feedback.
  • Demonstrated experience in working independently and/or within a remote team
  • Desirable – Completed ASIST training (Applied Suicide Intervention Skills Training) or equivalent
  • Desirable – Experience working with Khoros Forum platform
  • Knowledge of online community management
  • Confidence working and communicating in a digital environment.

How to apply

  • In your cover letter, please address the Qualifications and Experience above

  • Applications close Wednesday 3 June, however we are reviewing applications as received and looking to interview soon, so please apply quickly

  • Please email your questions to **@sane.org