Duty Manager | Brand New Club


DUTY MANAGER - FULL TIME

  • Huge opportunity for development and career progression
  • Fantastic lifestyle on offer with minimal late nights required
  • Be an integral part of an exciting expansion

Club Menangle is Australia’s premier harness racing and events complex boasting some of the largest and most versatile facilities in Sydney’s southwest. The club operates both Trackside at Menangle Park Paceway and the new Menangle Country Club which was opened in February 2020.

Currently we are planning our reopening when COVID-19 restrictions ease and have an exciting position available for a duty manager to play an integral leadership role in shaping our new multisite operation.

We are looking for an experienced duty manager to report to the General Manager – Operations with a focus on food and customer service management. You will be required to manage all operations while on duty at our brand-new licensed club as well as race day activities in our trackside venue. This is your chance to get in at the ground level of an expanding operation where you will have your say in the direction of our hospitality product. This is a truly unique opportunity to not only play a significant role in opening a new venue but also be involved in the exciting environment of racetrack operations.

In the role you will be responsible for the following:

  • Ensuring customer service standards are always being met in line with company culture
  • Supervising food and beverage staff to ensure compliance with all their assigned duties
  • Building and developing a capable workforce to deliver quality and safe food and beverage services to our customers
  • Handling customer complaints and troubleshooting issues in line with company policies
  • Overseeing the operations across all outlets of the club
  • Taking ownership of customer issues and respond to customer service issues in a timely manner
  • Setting reasonable customer satisfaction goals and working with the team to meet them on a consistent basis

You will bring:

  • Previous experience as a Duty Manager
  • Extensive Food and Beverage Knowledge
  • Strong Problem-Solving Skills
  • Excellent Organisational Skills
  • Experience in gaming operations

You will be required to work a rotating roster and be available Monday to Sunday. All facilities will be closed by midnight during the week and 2am on weekends yielding a fantastic work-life balance.

In return you will receive an excellent salary and benefits commensurate with the importance of this role. This is an opportunity to work with a team that strives for excellence in everything we do. You should have both the energy and passion for creating great experiences at the highest standards

Must have the right to work in Australia. Citizens and Permanent Residents only

If you possess a passion for hospitality, have excellent customer service skills and are an energetic Duty Manager then please send your resume and a cover letter telling us why you would be the right candidate for the role to: *******@clubmenangle.com.au

Applications close: June 30th 2020