NBN is a wholesale provider of broadband access through its level two networks, predominantly to retail service providers (RSPs). These RSP’s on sell internet access to both residential and business customers. Ericsson are contracted to provide NBN a full “Managed Service” for the Fixed Wireless and Satellite Technologies.
These technologies deliver broadband service to Rural and Remote areas across Australia currently servicing approximately 280K customers with the footprint expanding daily. The Ericsson Support Center team provides the on the day operational support service for End User Activation and Assurance of these customers.
As a Technical Support Operator, you will work with Ericsson’s partners in meeting Customer expectations in relation to delivery of service. You will be involved in activities ranging from Data Entry to Call Handling to Problem Resolution for both activations and assurance service functions.
As a Technical Support Operator, you will be assigned to different service tasks that deliver the ‘Daily Activation and Assurance Services’. You will be part of a cross functional team providing services to both our customer NBN and to our 3rd party delivery partners. The team is a unique operational model consisting of a combination of services that would normally be seen in either a call center or a support Centre. Ericsson Support Centre is an integral component of our customers’ success, we believe our customers’ success creates our success.
Key Duties and Responsibilities include:
Outline of Required Skills and experience:
We offer a truly global company, with a diverse, performance-driven culture, an innovative and engaging environment and opportunities to work across borders. Our employees live our vision, core values and guiding principles - sharing a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients.
In Australia and New Zealand, we are known for delivering "World-1st" projects for Australia's largest and most renowned telecommunications carriers, including Telstra, Vodafone Hutchison Australia (VHA), Telecom New Zealand and NBN. This is a chance to play a critical role in the success of the Ericsson organisation, whilst providing yourself with a fantastic career development opportunity and the chance to work alongside the brightest minds in our industry.
We invite you to join our team as we work together to solve the world's biggest challenges.
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As world leaders in all aspects of Technology, from Research & Development, Design, Delivery and Management we are in an enviable position to generate value for our customers.