Banking Administrator - Backend Processing - Email And Phone Customer Enquiries

Exciting new role for multiple Processing Associates - Banking & Lending to join a huge remediation project in a leading Australian Multinational Bank.

These positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, ‘can do” attitude.

We're preferring candidates who have banking/lending operations process experience!

The candidate must also be willing to work flexible and varying shifts, must react positively, patiently and effectively to calls seeking clarifications, have a customer-centric approach in problem-solving.

What you'll be doing:

  • Working in a high volume environment, dealing with Commercial & Equipment Finance requests sent by multiple channels
  • Internal coordination: Emailing, back-end tasks, data entry, administrative duties.
  • To be quick and detailed in interpreting the request of the customer
  • Conducting yourself with a customer-first focused approach 
  • Be able to solve problems & resolve issues individually, and escalate when/if necessary 
What you'll bring to the role:
  • Understanding of Banking and Lending Operations
  • Administration and Customer service experience
  • Strong Communication skills 
  • Relationship management ability with internal customers
  • Quick Learner, Energetic & Self Starter
  • Customer First approach
  • Data processing
Looking forward to your application!
Additional information
  • Banking Administrator - Lending - Remediation Project
  • Taking Email and Phone Customer Enquiries
  • Complete Backend Administration Processing of Customer Enquiries