Engagement & Quality Officer


  • A quality systems role with a focus on engaging with customers
  • Competitive remuneration and development opportunities
  • Full salary sacrificing benefits available

Join a values based team in delivering high quality services to people living with disability.  

About the Opportunity

As the Engagement & Quality Officer you undertake the important role of developing strong and lasting relationships with customers.  The role also coordinates audits for external accreditation and champions the quality system.

Reporting to the GM Quality, Learning & Development, your key result areas include:

Customer Engagement

  • Ensures communication to customers is consistent, regular and appropriate to their requirements
  • Advocate for customers where required
  • Receive, evaluate, act upon and report on customer complaints and feedback
  • Design and run customer engagement events and activities

Quality

  • Evaluate quality of service provided
  • Development and management of the quality framework
  • Ensuring that quality standards are met
  • Ensuring continuous improvement occurs across the quality framework
  • Policies and procedures are reviewed in accordance with the schedule
  • Audits are conducted in accordance with the schedule

Risk

  • Coordinate the risk management system
  • Monitors the health and safety of customer homes
  • Undertake system checks to minimise risk of financial abuse of customers

The role is based in Adelaide but occasional travel to the Riverland is required.

About You

You understand quality and risk frameworks and have previous experience in a role with compliance responsibility.  You are an organised person with strong attention to detail and good administrative skills.

In addition, you are passionate about working with people living with a disability and having a role to play in ensuring that they receive high quality service.  You will have a demonstrated commitment to excellence in customer service, enjoying the responsibility of collecting and acting upon customer feedback.

At a minimum you have 

  • Knowledge of the NDIS, in particular the National Quality & Safeguarding Framework
  • Sound understanding of quality frameworks
  • Highly skilled at communicating with a variety of stakeholders including management, customers, families and advocates.
  • DHS Working in Disability and Working with Children Check
  • Drivers licence

It would be great if you had experience or qualifications in internal audits but this is not essential.

About Our Client

Our client is an NDIS registered and respected disability services provider operating across South Australia.  They provide day options and support accommodation services to people of all ages who live with a disability, providing supports based on the strengths, abilities, aspirations and preferences of their clients.

As a not-for-profit organisation, profits go back into service provision to ensure a quality service.

Apply Now

If you have any queries please email ******@humanologyrecruit.com.au in the first instance, or call 1300 2 HUMAN.

To apply, please ensure you click the Apply button, upload a CV and cover letter contained in one document.  Please do not email your CV.  All applications MUST be made online.  A position description is available when you click Apply.

Please Note:  Our recruitment process will keep you regularly informed of the progress of your application.  Please ensure that you check your email for updates.  Applications will remain open until a suitable candidate is appointed.