Client Advisor

Permanent - Full Time

South Windsor, NSW

Community Services and Development

If you are interested in joining an organisation that is about to go above and beyond to provide an essential service to Sydney families and their beloved pets, this is the opportunity you were waiting for.

We currently have an opportunity to join our Patch & Purr Pet Cremations team as a Client Advisor on a full-time basis based in South Windsor, NSW.

We are looking for a client service focused individual who cares about animals and considers pets as part of the family, with experience in building and maintaining relationships with veterinaries, pet partners and local communities.

As a Client Advisor you will         

  • Provide excellent client service when assisting families with arrangements for the transfer and cremation of their pet; working hard to find them their best solution and in parallel to achieve sales targets
  • Provide exceptional customer service by responding to general enquiries at all levels of contact with external and internal customers, including vet partners, by telephone and face-to-face.
  • Provide administrative support to the NSW Patch & Purr team

To be successful in this role you must:

  • Be Customer service background with all levels of contact between internal and external customers
  • Experience developing and maintaining local business relationships
  • Have confidence in handling animals
  • Be hands-on and have a 'can do' attitude
  • Flexible team players and be able to cross-collaborate across all operational functions
  • Have an unrestricted driver’s license

InvoCare is an Australian owned company and industry leader in the Funeral Sector. We own and operate numerous funeral homes, cemeteries and crematoria's across Australia, New Zealand and Singapore. We are committed to the delivery of customer service to our clients.

If you feel this is the right opportunity for you, please apply now!

*As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits