Specialist - Support Sales


The focus of the Services Specialist (SSSP) is to identify, drive and close Microsoft Support opportunities to enable customer outcomes and drive Microsoft cloud usage. The SSSP leverages Microsoft Services’ unique expertise, including direct access to Microsoft product teams, to help customers use their Microsoft investments as productively as possible.

Responsibilities
  • Determine strategy for identifying, driving and closing Support opportunities to enable customer outcomes and drive Microsoft cloud consumption - leveraging the Microsoft Services Solution and Industry Priorities, and completing territory planning which is aligned both to Services and Enterprise Operating Unit (EOU) priorities for the account.

  • Build and maintain close working relationships with the Account Team - ensuring clear understanding of the Microsoft Support value proposition and leveraging customer relationships built by the account team to identify, pursue and close opportunities

  • Close deals through effective orchestration of the virtual team - owning Support opportunities end to end leveraging appropriate account and pre-sales roles to bring the best resources to ensure customer satisfaction and deal success.

  • Meet or exceed revenue targets and maintain deal management excellence - executing sales excellence discipline in pipeline hygiene, deal commitment & close planning.

Qualifications Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Key Experience, Skills, Knowledge & Education Required:
  • Proven sales success and expertise in selling Support solutions
  • Support solutions knowledge and experience including
  • Track record of consistently meeting or exceeding sales targets
  • Demonstrable sales excellence discipline
  • Executes recognized sales methods, processes and tools
  • Sales and business background, with 5+ years of technology-related experience
  • Bachelor’s degree with exposure to Information Technology (or equivalent)