Level 2 Help Desk Technician


  • EARN up to $55,000 pa + Superannuation

  • Established IT Managed Services Provider

  • Career Progression & Mentoring Program



About The Company

Our client is a highly reputable, client focussed, Managed IT Service provider with over 20 years of experience. They provide managed IT services to a range of Australian companies, across an array of sectors including the Not for Profit, Oil & Gas, Listed Companies, and more. Due to their continued growth, they are now looking for an individual to join their highly successful team of 25.

About The Opportunity

Our client is seeking a Level 2 Helpdesk Technician to join their company in Belmont, WA, with the potential to earn a Negotiable Salary $50,000 - $55,000 + Superannuation.

The primary purpose of this position is to provide remote IT support to clients.

Some of your responsibilities will include:

  • Working with clients to resolve various issues
  • Processing tickets to ensure client satisfaction
  • Communicating directly with clients
  • Remote accessing to resolve IT issues
  • NOC duties – supporting the NOC team with server monitoring and maintenance

About You

The successful candidate will have:

  • A minimum of 2 years experience in a similar MSP environment
  • Broad IT help desk experience using Microsoft and cloud-based products
  • A relevant TAFE qualification (desirable)
  • A meticulous and methodical approach to troubleshooting
  • A professional and patient phone manner
  • A current drivers license (desirable)

The ideal candidate for this role will be someone who has strong problem-solving skills and is looking for a progressive career.

What's in it for You?
  • Career Progression | Opportunities for Study/Certification
  • Work as part of a Successful & Innovative Team
  • Flexible Hours on Offer | Focus on Work-Life Balance
  • Great Location | Close to Belmont Forum Shopping Centre
  • On-site Parking Available | Equal Opportunity Employer

Apply today and don't miss out starting this opportunity to progress your career!


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