Customer Service Representative

Customer Service Representative

Fitness Equipment Industry

The Company

Icon Health and Fitness Inc. is a global business involved in manufacturing, and wholesaling fitness equipment product internationally.

The Position

We are seeking an enthusiastic and experienced customer service representative to join our team. The successful applicant will have excellent communication skills, and the ability to turn any problem into a win-win situation for the consumer, our retail partners, as well as for our own business.

The position requires some level of technical knowledge, much of which can be learnt on the job. Existing staff will train the successful applicant in product knowledge and how to access the vast amount of data available but some level of mechanical and electronic understanding would be an advantage.

The role requires the ability to manage a steady flow of phone calls from consumers, retailers and our own service staff around Australia as well as responding to emails received from customers whether they are complaints or requests for assistance.

Accuracy and good computer literacy is important to ensure our customer data base is updated as each situation is handled.

Ideally you will be able to show a history of excellent communication skills and a capacity to build relationships. You should be able to demonstrate a problem solvers aptitude and a desire to work as part of a small but passionate and supportive team. Excellent salary and benefits will be offered to the right candidate.

Please email your resume to ************

No agencies please.

Only short listed applicants will be contacted.