Retail Resource Planning Analyst

About Us

Central Operations looks to understand all functions across our supermarkets to empower and support our retail teams, identifying opportunities to simplify and innovate how we operate to better service our customers.

The role

As a Retail Resource Planning Analyst, you’ll work with multiple operations stakeholders to create effective work standards, business rules and logic (relating to store operations) for application in our rostering system. This includes the capture, analysis, modelling, measurement and reporting on predetermined criteria with increased accuracy, flexibility and consistency.

You’ll own and manage the data logic changes to the rostering system for designated departments, ensuring the system accurately reflects all labour tasks and rates to meet business requirements that support our customers and store teams.

You’ll have the opportunity to lead from the front, acting as the labour standards subject matter expert for designated departments. This will allow you to create process maps, embed an understanding of the rostering system and support the successful delivery of business initiatives with the right rostering budgets.

This is a 12 month maternity leave opportunity.

To be successful, you’ll have:

  • demonstrated experience with business process analysis, development of work standards, documentation of work processes and/or operations logic
  • strong research and data analysis skills, relating detail to big picture requirements and succinctly presenting recommendations
  • managed operational projects or change initiatives and the demonstrated ability to deliver when under time/resource pressures
  • the ability to work effectively in cross functional teams, developing strong relationships, sharing knowledge and coaching others as a trusted advisor on metrics and business case support
  • proven experience in retail/store operations, combined with strong knowledge of MS Office suite skills


Our commitment of making good things happen at Coles starts with our people. It is important for us to celebrate our wins and develop our people. In addition to a competitive salary, the other good things include:

  • Receiving a team member discount and exclusive team member offers;
  • Sampling new products and flavours before they hit the shelves;
  • 12 weeks of paid parental leave for primary care givers and 1 week of paid leave for secondary care givers;
  • Access to an onsite childcare School Holiday Program;
  • Access to a Fitness Centre and Body Therapy Clinic; and
  • Being part of a fun and inclusive culture where you can learn and develop your skills through our excellent ongoing training and development


At Coles, we are all about our people. As a top-30 ASX listed company, we are a dynamic, empowering and collaborative organisation that is focused on ensuring a positive, inclusive work environment for all team members. We believe in energising everyone by having you become part of a more purposeful work life. At Coles, we believe we are better together when team members can perform at their best and will support you in bringing your best self every day. So, how will you make good things happen at Coles?

At Coles, we know we are at our best when our team is representative of the communities we serve and are proud of our commitment to providing supportive work environments for all team members. We actively encourage applications from all candidates, including the LGBTI community, Aboriginal and Torres Strait Islander peoples and people with disabilities.