Workshop Service Advisor


Jayco Mackay is looking for a passionate and motivated Service Advisor to join our growing team and become a caravan and camper expert. 

We have a strong history of building long term relationships with customers and delivering exceptional customer service. As a Service Advisor you will be responsible for managing daily customer relations and providing our service team with clear and accurate information.

This role includes bookings, invoicing, scheduling, job management, up-selling additional service work, selling products and services, parts control, forecasting, diagnostics, continuous system improvements, quoting and reporting. 

We require the successful applicant to:       

  • have previous experience in a Service Advisory or Management capacity
  • have previous experience in vehicle servicing processes and procedures
  • have the ability to work in a fast paced team environment and be a forward thinker
  • have the ability to communicate with customers and sell products and services
  • handle complaints with professionalism
  • have a genuine interest in providing exceptional customer service

As a perk, you’ll be encouraged to use one of our caravans on weekends to enjoy this fun and addictive lifestyle.

We are looking for a seriously motivated person who will share our passion for our caravans and products and can bring fresh ideas to enhance our department. 

The role is full-time, Monday – Friday and some Saturday mornings when necessary. Located at 8 Main St, Bakers Creek in Mackay, Qld.

The position is available for immediate start. Please send through a cover letter and resume outlining why you believe you are suited to this role.