Business Improvement Officer


  • Join the Improvement and Innovation Department
  • Maternity leave backfill opportunity until July 2021
  • Supportive team / Free onsite parking / Competitive salary and great benefits

 About Casey

 The City of Casey is an ambitious, innovative and customer-focused Council driven by our vision of 'creating Australia's most liveable city'. As the largest and one of the fastest growing municipalities in Victoria, Council plans and delivers quality services and infrastructure for the more than 356,600 residents who call Casey home.

At Casey we live our values of dreaming big, empowering each other and making our community proud. We believe in developing our people through shared leadership, we encourage work life balance with flexible working options, we celebrate diversity and we offer a vibrant, inspiring work environment.

About the role

This role will see you coach others and build capacity in business process mapping techniques and continuous improvement activities across the organisation. You will work with various teams to identify a variety of solutions to solve business problems, focusing on the ‘value add’ for the customer.

You will support the organisational objectives around continuous improvement through documentation and validation of both current and future-state business processes, while contributing to the development of business knowledge, process maps, systems interfaces and business needs. Further you will lead process improvement initiatives including development of project plans, communication plans and change management plans in line with agreed methodologies.

In this role you will:

  • Manage a range of key stakeholders across Council to successfully facilitate service delivery improvements.
  • Facilitate and lead discussions focussed on efficiency gains and improving service delivery to the community.
  • Provide advice to guide and influence the success of improvement opportunities through the adoption of continuous improvement across the organisation.
  • Design and deliver training and engagement mechanisms to support Casey’s flexible working model.
  • Respond to issues related to Casey’s flexible working model using practical and effective solutions.
  • Effectively deploy key communication skills to engage key business units and effectively manage the process improvement journey.
  • Support the business to envision the future state and assess the change impact.
  • Promote a culture of continuous improvement underpinned by cross functional customer focused data.
  • Monitor and report on performance against objectives and manage project risks and issues.
  • Consistently deliver projects on time, on budget and to the agreed standard.

About you:

  • Completion of secondary education plus: a degree or diploma with some relevant work experience; or  lesser qualifications with substantial relevant experience.
  • Demonstrated knowledge and experience utilising business process mapping methodologies and developing solutions.
  • Demonstrated facilitation skills across a wide range of groups and levels within organisations.
  • Demonstrated experience in Project Management.
  • Experience in managing numerous key stakeholders and being able to demonstrate value add.

 About our benefits

Our workplace is an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include;

  • Competitive salary
  • Flexible working options supported
  • Study assistance
  • Health initiatives
  • Access to our support and wellbeing programs

We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait islanders and people from culturally diverse backgrounds to apply for this position.

The City of Casey has zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all Councillors, employees, contractors and volunteers.

The City of Casey reserves the right not to make any appointments for this position.

 Salary: starts at $87,240 (Band 6) per annum pro rata, plus superannuation.

 Applications close: 4 August 2020