Call Centre Operator - State Government

Randstad are seeking a large amount of experienced contact centre operators for an SA Government client!
Why apply?
Randstad has partnered with a well known State Government Department and due to COVID-19 they require candidates to undertake a 3-6 month assignment. They require experienced contact centre operators to answer a high volume of inbound calls, undertake face to face customer service at multiple locations and also provide administration services.
Your key duties will be to provide accurate level of customer service to internal clients, external clients and the wider South Australian public in accordance with appropriate legislation, departmental policies, guidelines and procedures.
You will also be accountable for dealing with telephone enquiries in a call centre environment from members of the general public and the provision of a high-level customer service role at several locations in metropolitan Adelaide.

Key information about the role:
Must be Australian Citizen or current work permit is required
Successful candidates will need to pass a criminal history check
Flexibility to travel to different sites
Must be available to be rostered over 24 hours and 7 days, including weekends and public holidays(penalty rates will apply)
5 hours a week (overtime may be required)
These roles are due to commence ASAP
3-6 month contract

The successful candidate will possess the following:
Recent contact centre experience
Proven ability to work effectively under pressure, prioritising significant volumes of work and maintaining a high level of accuracy
Proven experience in the use of Microsoft Application.
Possess a high level of personal integrity and credibility and maintain confidentiality.
A great attitude and an exceptional customer service mindset
Possess strong communication skills
Proven examples of strong customer focus and dispute resolution

Next steps
If you are ready to apply for this opportunity as a customer service representative, please select “Apply Now”.
Please note, due to high volume of applications, only successful candidates will be contacted via phone.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.