Escape Room Game Master (Casual)


_Fun and quirky team player needed! Approx 6-12 hours/week _
**

The Game Master holds one of the most important roles in the Escape Room industry. They are responsible for how our customers feel about their experience with us.

You will meet anyone from internationally experienced pro’s to first time escape artists. It will be your job to deliver the ultimate immersive experience from start to finish.

You’ll strive to do this through your ridiculously quick wit, sense of fun, theatrics and above all else, your natural, engaging personality.

Qualifications:

Valid Responsible Service of Alcohol certificate South Australia (or ability to obtain prior to commencement) if you are 18 years or older

Experience:

Minimum 6 months working in a face to face customer service role or community role (preferred)

Escape room playing experience/interest (desirable)

Skills:

Exceptional communication skills.

The ability to hold a customers focus and build on the atmosphere of the business environment.

Strong attention to detail

A quick learner with the ability to multi-task

Excellent time management skills

Excellent written skills

PERFORMANCE GOALS:

CUSTOMER SERVICE –

  • Greeting customers and approaching them in a timely manner
  • Briefing customers and ensuring Covid-19 processes adhered to
  • Being available to customers to answer any queries
  • Engaging with customers to ensure a positive experience
  • Promote where applicable other services and offerings of the business

GAME MASTERING –

  • Monitoring the game process
  • Familiarizing yourself with the game story and objective
  • Resetting rooms on game play completion
  • Checking rooms for missing, damaged or dirty items
  • Ensuring rooms are suitable for next group

ADMINISTRATION –

  • Taking payments
  • Answering phones
  • Booking in customers using booking system
  • Using systems for merchandise sales and game mastering

GENERAL DUTIES –

  • Maintaining a clean customer environment
  • General housekeeping including restocking shelves
  • Cleaning and maintaining amenities such as bathrooms, utilities, props
  • Participate in meetings
  • Other duties as requested from time to time by management

AVAILABILITY:

Available Wednesday - Sunday 11am -11pm. Mainly evening and weekend shifts with some week day work.

Mon - Tues as required from time to time including school holidays

***Please include a cover letter with your application*** Applications sent without a cover letter will automatically be rejected as you didn't meet the criteria (attention to detail)

Please also include your full availability in your cover letter.

Applications close on 30th August 2020

PREVIOUS APPLICANTS NEED NOT APPLY

Job Type: Casual

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)