Distribution Support Officer


At AMP Bank we work hard to continue to better serve our customers. We embrace flexible working and the positive impact it has for our people. All roles at AMP can be done flexibly so speak to us about what works for you.

About the role

The primary purpose of this important role is to assist with the growth and retention of AMP’s retail suite of banking products via the provision of a range of support services to Business Development Managers, and by developing and maintaining relationships with mortgage brokers and fixed income brokers.

Key Responsibilities

  • As part of the Sales Support team responsibilities include:
  • Proactively managing the new business pipeline to maximise opportunities
  • Managing and facilitating outcomes to BDM and broker queries via phone and email
  • Assisting with pricing, fee negotiations and MDAs
  • Liaising with bank operations, credit and other departments to drive new and additional business completion
  • Escalations and valuation follow ups
  • Assisting with broker and adviser complaint management and resolution
  • Co-ordinating business development events and client functions

Capabilities & Experience

  • 2-3 years in financial services – Customer Service, Banking, Product or Financial Services Licensee (other experience in financial services considered)
  • Experience working in a sales environment within financial services preferred
  • Ability to build trust and maintain strong relationships with both internal and external stakeholders
  • Good understanding of the Australian financial services industry with knowledge banking products
  • RG146 (previously PS146) compliant (or working towards qualification) preferred

Working for AMP

Working for AMP means being part of a company that values diverse thinking, encourages collaboration and promotes innovation. It’s an environment that offers challenging and exciting work as well as opportunities for professional growth. We’re flexible enough to allow you to make the most of your life, both professionally and personally.

We are looking for those that have the courage and agility to navigate changing and complex environments so that we can deliver the best solutions for our customers. We value people with integrity, an innate willingness to help others and an eagerness to perform to the best of their abilities.

We’re transforming our business, and we need people like you to join us on this journey.

Wellbeing & Benefits

As a company that values wellbeing, we offer a range of great benefits to support you financially, professionally and personally. These include access to a wide range of flexible working options including the ability to purchase extra leave, retail discounts, onsite wellbeing centre including a gym (Sydney Office), Employee Assistance Program, competitive home loan rates, leading superannuation contribution, discounted financial advice and personal insurance.

Inclusion & Diversity

AMP recognises individual differences and welcomes people from a variety of life and work experiences. The diversity of our people is core to our ability to innovate, grow and to fulfil our collective aspiration of helping people to own their tomorrow. A natural curiosity, a respect for differences and a growth mindset are valued at AMP.