Reception / Patient Liaison Officer


This job role is a rare and exciting opportunity to gain experience working in a clinic that provides a new model of care to Australia. You will be exposed to a number of exciting projects and opportunities. This role is accountable for providing clerical support and the delivery and coordination of quality care to patients presenting to WiSE. We provide a challenging, stimulating and supportive environment being the first stand-alone Emergency Clinic based in the community.

You will work closely alongside Senior Emergency Doctors (FACEMs) as well as our strong team of Registered Nurses, Radiographers, Sonographers and Specialist Doctors.

Successful applicants must have:

  • Minimum 1 year general administrative experience in a hospital/medical practice setting
  • Excellent customer service, communication and interpersonal skills
  • Strong computer literacy and accurate data entry skills
  • Demonstrated ability to multitask and prioritise work within set timeframes
  • Commitment to quality improvement processes
  • Awareness of patient financial classifications (medicare, private health insurance)
  • Works well independently and within a team
  • Flexible to work a variety of shifts – early/late shifts & weekend work
  • Ability to use a range of modern technologies to support clinic functioning
  • Excellent communications skills including accurate spelling, good comprehension, confidence in the spoken word and ability to deal confidently and courteously with people at all levels
  • Strong organisational and time management skills and the ability to apply problem solving skills.

Skills and experience:

  • Demonstrated ability to work within the interdisciplinary team
  • Demonstrated ability to work autonomously
  • Demonstrated commitment to ongoing professional development
  • Demonstrated computer literacy with email and an electronic patient record system
  • Demonstrated effective communication and interpersonal skills
  • Demonstrated initiative and ability to prioritise and problem solve
  • Demonstrated effective time management skills and ability to prioritise competing workloads with in a complex environment.

Apply now

Please submit your resume via the apply button or email Kate Robertson at wiseadmin@wisemedical.com.au your resume/CV.