58x X Inbound Customer Service | Top 4 Bank | Permanent Roles

We are seeking experienced customer service focused individuals to join this expanding, fast paced contact centre. 

The role will see you assisting national customers regarding their everyday banking. Enquiries could range from pin changes through to more complex enquiries such as credit card fraud. 

Our Client is open to your background and experience, however your ability to demonstrate exceptional service and articulate this is critical. 

This centre operates 24x7 with core hours being 6am -Midnight Monday to Sunday on a rotational roster. These are FULL TIME roles which means you must be able to work 38 hours per week. 
To be successful in this role, you will take pride in delivering solutions to enquiries in a timely and efficient manner, taking interest in fulfilling a positive customer service experience.
Your exceptional Customer Service skills are critical to your SUCCESS in this role. This is a true career opportunity with ongoing development to ensure your ability to progress. 

You will have:

  • The ability to build rapport and demonstrate empathy
  • Exceptional verbal and written communication skills
  • Excellent problem solving abilities
  • A positive and resilient outlook
  • The ability to think quickly
  • Availability to work the above mentioned hours
MUST have the right to work in Australia permanently, and successful candidates will be required to undertake clearance checks

If you are seeking an opportunity to join a team where true customer service values matter, in addition to being part of a culture that is high performing, fun, hardworking, team focused and rewarding, then this is the role for you!

Additional information
  • Support Australians with their every day Banking
  • TOP 4 Bank | Inbound calls ONLY |
  • Roles are due to expansion | Interviewing NOW