At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.Our Company
Adobe is changing the world through digital experiences. Our digital media and digital marketing solutions empower businesses to make, run, measure, and monetize content. We are passionately innovating to enrich content creation and to reinvent how companies interact with their customers across every digital channel. Just look around you, our impact can be seen on virtually every screen, from TV and movies to digital magazines, to websites and mobile devices. There’s never been a better time to join Adobe. We are looking for outstanding talent who are ready to make an impact!The role
The Senior Technical Account Manager (TAM) provides dedicated services designed to improve customer IT operational health in assigned accounts, under the Premier Support program.
Responsible for evangelizing Adobe Solutions with enterprise and corporate customers by engaging as the point of contract for all technical support, as well as delivering dedicated services, standard methodology advice and guidance, and being the customer’s technical advocate within Adobe. Key elements of the role include preparing a Service Delivery Plan with customers to run the delivery activities needed to support customers early in their implementation cycle, balance risk and maximise value in Adobe technology adoption.In addition, partner with Customer Support leaders, you will field questions, log and work high priority issues, and handle critical issues while working with the extended Adobe Support team (Customer Support, Consulting and Engineering). The over-arching goal is to ensure that you understand your customer’s specific technical requirements and are able to anticipate and avoid issues, identify and mitigate against risk and contribute to a successful implementation and partnership with Adobe.
Providing your customers with proactive information relating to products or technologies within your area of responsibility as well as regular status reporting are a part of this valuable service. When necessary, you may go onsite to expedite the resolution of a technical issue, or as part of an overall Customer experience improvement exercise. Team members will be required to fully document all customer cases, customer problem interactions, and customer environment details to ensure complete regular Customer Account reviews. The objective of this group is to build outstanding Customer Experiences for customers, resulting in customers being very successful using Adobe products.Tasks and Responsibilities:
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.