Customer Service Manager


This pivotal role will be a blended Operations and Customer Service role and will suit an experienced Customer Care Leader who has a strong analytical mindset, experience in process mapping, CRM requirements but can equally drive performance within the team to ensure on deliverables and analyse performance metrics.

Overview:

  • 7 month contract
  • Part of the Group Remediation Unit
  • Working from home
  • Part of an high energy, results focused and customer centric team that are very collaborative

Core responsibilities:


  • Having a main focus on end to end customer care. You will designing and delivering support, to include inbound and outbound call operations, continuous improvement, risk management and customer experience
  • Responsible for ensuring you build a team that who’s focus is delivering exceptional customer service
  • Deliver high quality work and deliver on schedule to ensure a successful closure of the remediation project
  • Build and maintain strong relationships with key stakeholders
  • Build highly trusted relationships with all teams across Advice and the broader Westpac business in order to meet business objectives
  • Help to develop and implement project and operational plans for the program
  • Add value by creating strategic processes
  • Support the management and design of CRM to ensure the customer care function runs effectively

Skills & Desirable:


  • Business Analytical background
  • Multi-tasking is critical
  • Effective communicator
  • Problem solver
  • Continuous innovation and improvement
  • Knowledge of Wealth & Advice
  • Understanding technology systems

If you feel you have the skills outlined above to confidently carry out this position then we’d love to hear from you.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Kate Quane on +61 2 82893183 for a confidential discussion.


This pivotal role will be a blended Operations and Customer Service role and will suit an experienced Customer Care Leader who has a strong analytical mindset, experience in process mapping, CRM requirements but can equally drive performance within the team to ensure on deliverables and analyse ...