Technical Account Manager


We are currently looking for an experienced Technical Account Manager to join our expanding team. This role combines technical skills in systems administration with customer service, pre-sales consulting and account management. It's a perfect role for anyone looking for variety, challenge and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering team so there's no shortage of technical backing when you need it.

Responsibilities:

  • Develop and maintain strong relationships with your Clients
  • Take technical ownership of client environments, ensuring they are robust, well managed and meet the Client's needs
  • Design technical solutions, develop and present Proposals for up-sell opportunities
  • Work with the broader First Focus team in the delivery of service and technical support
  • Monitor and improve customer satisfaction results
  • Identify opportunities to improve your customer's environments through Problem analysis and management

Requirements

To be successful in this role, you'll need:

  • Genuine experience in a similar function within a MSP
  • Strong technical capability in a Wintel environment
  • Demonstrated experience dealing with C-level executives, in both good times and bad
  • Relevant IT certifications
  • Strong commercial acumen and analytical skills
  • Experience with Account / Client Management principles and practices

Benefits

  • Competitive annual salary
  • $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring our own laptop to work, we'll double that
  • Offer up to 5 paid training days a year and support employees towards certifications and qualifications
  • Opportunities for personal development, regular social events and great team culture
  • Flexible work conditions and arrangements
  • Join a secure company still growing during COVID