IT Support Technician


Brisbane, AU About John Holland

We’re all about transforming lives by finding solutions to complex challenges across a wide range of industries including infrastructure, property, rail, building and water projects in Australia, New Zealand and South East Asia.

From the epic, to the intimate, everything we do improves life for someone, somewhere. It gives our business momentum and means we approach things a little differently.

While our competitors talk about what they do, we focus on why we do it. We transform communities to make them easier to move around, more connected and better to live in.

Are you up for the challenge?

About the Role

This is not your average IT Support Technician role - you will be customer facing and solutions focussed in supporting both users based in our Brisbane Head Office in Fortitude Valley, as well as site based users at project locations across Queensland, which will mean regular overnight travel. You will be curious, energetic, and diligent, and motivated by resolving issues through engaging with users, understanding their needs, and applying break fixes. You will be responsible for supporting our technical infrastructure, daily end user support and maintenance and administration of IT Systems in a diligent and responsive manner to ensure a high level of service to the business.

Responsibilities of the role include;
  • Supporting all systems, applications and infrastructure under out IT Service Delivery Model
  • Working to resolve Level 2 support requests, phone calls and walk-up requests
  • Providing support to the wider IT Team to manage, install, test and troubleshoot new technology and systems
  • Assisting in reviewing technologies to determine suitability for our business
  • Supporting SME’s in the implementation of supported applications & systems
  • Maintaining, assigning and reassigning IT devices and assets
  • Assisting in mobilisation and demobilisation of project offices
To be successful in this key role, you must demonstrate;
  • Tertiary qualifications in Computing or other relevant discipline
  • Minimum 2 years Help Desk and Level 1-2 support experience
  • Strong IT networking and troubleshooting skills
  • Active directory, Service Now, MS Teams and Office 365 experience
  • Excellent time management and organisational skills
  • A logical approach to problem solving and strong attention to detail
As part of the team, you help us deliver on our promise to transform lives.

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We’ll do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.