Customer Service Officer


  • Part time Max Term Contract (8 months)
  • Located at our Upper Mt Gravatt clinic
  • Good variety of tasks
  • Opportunity to make a difference in peoples lives

WHO IS AUDIKA

Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. Worldwide the group employs more than 14,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia, Audika has over 400 clinics around the country who provide hearing services to our valued clients.  We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss. As a valued member of the Audika team, you will join this effort to help people reach their full hearing potential.

The Role:

As a brand ambassador for Audika, this is a pivotal role within our hearing clinics. Your overall mission and purpose is to deliver personalised hearing care by providing exceptional customer service.  You will be a significant contributor in driving maximum sales opportunities by maximising accessory sales and customer care plans and ensuring a well-presented clinic consistent with our premium brand and promise.

For this part time max term contract, generally you will be rostered 3 full days across Monday to Friday  9:00am - 5:00pm.

We require you to be available to be called in at short notice to cover sick/other  leave or assist at other clinics if required.  We also require you to be flexible to work additional days including up to fulltime hours to cover annual/special leave requirements. 

You will work closely with our valued clients to provide them with the best possible service. Working alongside our hearing clinicians you have the opportunity to make a difference in the lives of our clients.

Main duties & responsibilities:

  • Customer Care – Provide customer care and premium brand service to customers and prospects
  • Sales – Take the initiative to promote our wellness program (CFBH), assist in the selling of accessories and customer care plans by demonstrating the benefits to the customers
  • Diary Management – Manage dispenser diary to maximise appointment potential
  • Administration – Timely, accurate and orderly general support
  • Presentation – Present and maintain the clinic in keeping our brand promise
  • Minor hearing aid repairs (training provided)

To be considered for this role you will need to possess the following:

  • Friendly communicator and strong influencer who enjoys working with people
  • Motivated & confident to assist clinic achieve and exceed targets and goals eg: asking for referrals and promoting accessories and customer care plans comes naturally
  • Experience & confident in using CRM systems, databases and sound knowledge of MS office products
  • Energised about the responsibilities, colleagues, customers and the company
  • Good and solid skills in written communication
  • Organised, punctual and detail orientated
  • Continually demonstrating high attention to detail
  • Able to use initiative where required and have strong problem-solving ability
  • Comfortable working as part of a small team and on occasions autonomously
  • Flexible to be called in at short notice to cover sick/other leave.
  • Flexible to assist at other clinics
  • Flexible to work additional days including up to fulltime hours at times to assist with cover for sick, annual/special leave requirements.
  • Must provide a National Criminal History Check (Police Clearance) – minimum of 12 months (essential)


Please note: Only shortlisted candidates will be contacted for interview