Customer Service Officer


Fantastic opportunity to join a Government Department with an immediate start!
Your new company
This is a fantastic opportunity to join a government organisation working on a one-off project which will see you on the fore front line for all customer enquiries. Based in Lithgow, this department is looking for multiple customer service officers to answer inbound calls and follow up with any general enquirers.

Your new role

Calls are in relation to government related enquires and you will be providing customer service support and updates to individuals. The role will require you to be able to:

  • Provide a high-level quality of customer service daily
  • Ability to take a high-volume of inbound calls and handle complaints where necessary
  • Provide clear, correct and timely information whilst following up with emails and data entry to ensure all matters are resolved quickly

What you'll need to succeed

To be successful for this position you should have:
  • Previous experience working within a contact centre essential
  • Previous experience working within Government is is highly desired
  • Confident multi-tasker and have a committed approach to customer satisfaction
Please note this role will be an ASAP start and you must be available immediately to interview.

What you'll get in return
On offer to you is a pay-rate of $30 per hour + Super. In return you will receive excellent working hours Monday to Sunday working 7 hours a day within 7am to 7pm as well as join a vibrant, supportive and friendly team environment.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to *****@hays.com.au or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 Apply now