Customer Service Representative

As part of the McMillan Shakespeare Group, Maxxia is Australia's largest provider of salary packaging and novated leasing. Our customers include employees of health, charity, not-for-profit and corporate organisations.

We specialise in helping people do more with their money and friendly customer service is one of the ways we make it happen. We’re committed to supporting our people as you help us continue to create positive change for our new and current customers.

What we can offer you...

  • Don’t know your salary packaging from your novated leasing? No worries, we provide comprehensive training programs from induction throughout your on-going employment
  • Increase in pay as you achieve prescribed competencies and hone your skill set with a Structured Salary Banding
  • Do more with you time with a rostered weekday-off every 4 weeks
  • Right in the heart of Adelaide's CBD, close to public transport, cafes and shopping centres
  • Abundant career progression and development opportunities available
  • Social Club events and activities!

Your Role…

…is to provide exceptional customer service to our customers over the phone. Your focus will be effectively resolving customer enquiries, troubleshooting problems, performing administrative tasks and educating customers on our products and services.

What comes naturally is your ability to learn new products and systems, inform and assist customers in a friendly, likeable way.

We are talking about 25 to 30 inbound calls a day across a diverse group of both current and potential customers.

You will bring…

  • Solid customer service experience
  • Excellent communication skills (verbal and written)
  • Exceptional problem solving skills
  • Enthusiasm and ability to learn complex products and systems
  • Able to navigate multiple systems whilst being on the phone
  • Flexibility to work on a rotating roster of 7.30am - 6.30pm

You must be available to attend mandatory full time training Monday to Friday 8:30am - 5:00pm for the first 8 weeks.

All successful candidates will undergo a National police check and credit checks.

This role has a start date for 6 Oct 2020.

If you are looking for a company that provides support and stability, we want to hear from you!

McMillan Shakespeare are an equal opportunity employer who are committed to creating a workplace where everyone is included, treated fairly and with respect. We appreciate the strength that diversity brings and welcome candidates from all backgrounds, Indigenous Australians and people with a disability to apply.