Spa Operations Manager


  • Opportunity to lead a luxury, award winning wellness properties
  • Great opportunity with a growing and entrepreneurial organisation
  • Full time position to manage the Hepburn Bathhouse & Spa

The Company

The Hepburn Wellness Properties consist of the Hepburn Bathhouse & Spa, Hepburn Spa Retreat and Hepburn Pavilion. We are proudly part of the Belgravia Health and Leisure Group (BHLG) which is the fastest growing leisure organisation in Australia. 

Hepburn Wellness Properties are an iconic tourism destination near Victoria’s Daylesford. At Hepburn Springs you'll find luxury accommodation, a mineral springs wellness and spa retreat as well as food and beverage. Click the "Apply now" button to view a short video of Hepburn properties. 

The Role

The Spa Operations Manager is responsible for the efficient daily operations of Hepburn Bathhouse & Spa ensuring profitability, client satisfaction and efficient operating methods are maintained.

You will be supported by a strong management team as you develop and execute plans through engagement with the leadership team to ensure the provision of consistent quality services and experiences to guests.

About You

You will have a proven track record in managing and coaching a team. Experience in driving a customer centric approach to the provision of programmes and services is essential, while establishing and maintaining strong relationships with key stakeholders will be second nature. 

The ideal applicant will possess the following experience / qualifications / skills:

  • 2 plus years’ experience in managing and operating a facility in the wellness or hospitality industry
  • High level of business acumen
  • Operational Management
  • Guest liaison
  • Occupational Health & Safety

Required qualifications

  • Diploma Beauty Therapy
  • Current Senior First Aid Certificate
  • Current CPR Certificate
  • Valid Working With Children Check
  • National Police Check clearance
  • Driven to success with friendly can do attitude
  • Willingness to work over a 7 day roster. Weekend work essential.

Key Performance Outcomes

  • Be responsible for the operating budget, monitor revenue, set daily revenue targets and control expenses. Provide daily, weekly & monthly reports as required to the Resort Manager.
  • Follow-up and respond to internal and external customer requests promptly and
    professionally. Complaint response within 24 hrs.
  • Display leadership skills, integrate with the team harmoniously and maintain open and
    respectful communication.
  • Lead organised and documented meetings, coaching, training sessions and seminars as required.
  • Ensure that a high standard of personal appearance and dress is maintained at all times.
  • Address any training needs in a timely and professional manner and maintain current industry knowledge

 If you are a person who is passionate about wellness and wants to utilise your leadership skills and experience in this role, we want to hear from you!

Click on Apply now to submit your cover letter and resume