Customer Service Account Manager

  • Building positive account relationships as first point of customer contact
  • Successful Geelong business providing innovative technology solutions
  • Business to Business communications and problem solving

Forms Express is a progressive and thriving business located in Geelong. Supplying innovative electronic & printed document creation and payment services to the government, corporate and SME sectors, it has a sizeable customer base throughout Australia / NZ and is recognised for its development of electronic solutions to traditional payment processes.

This position has a dual purpose – supporting the sales / business development activities as post-sale point of contact for corporate accounts, together with all related liaison with the internal technical and data processing teams. It involves a wide range of customer communications, handling queries in the first instance, escalating these as necessary and providing account management support. It is a pivotal role interfacing between customers, the sales and internal data teams and technical specialists.

The administrative aspects of the position will involve order processing and associated input to systems, the preparation of reports, invoicing, updating customer records, etc. A comfort around IT systems and possibly software driven solutions, CRM software and MS Office (Excel and Sharepoint in particular) will enable you to provide effective first level support to customers, prior to escalating queries

We are seeking experience as a Customer Service Administrator / Manager, ideally coupled with Certificate level qualifications in a business or systems related field. Experience in a business which emphasised a pro-active customer service culture is sought, together with organisational and multi-tasking skills, attention to detail and a cut-through and succinct communication ability. A team approach to problem solving, the delivery of service standards and achieving high customer satisfaction levels has been part of the company's success story. Interested?