Journey Expert, Well Managed

Asset Governance Manager – Deposits Tribe
Asset Governance Manager
Deposits Tribe - Well Managed Chapter
Full Time Permanent
Melbourne based

The purpose of the Deposits Tribe is to provide products that are simple, easy to use and enable our customers to bank with confidence. Through the design, manufacture and management of a simple range of savings and transaction products to bring the customer proposition to life for our Retail and Business customers.


As an Asset Governance Manager (known internally as a Journey Expert), in our Well-Managed chapter, your mission is to support the accurate, reliable and sustainable delivery of ANZ’s products & services through active oversight and management of the assets and systems that are owned by the Deposits Tribe.


This includes 3 of ANZ’s Core Systems, Customer and Account Processing (CAP), Core Transaction Management (CTM) and V2 Plus, as well as other non-mainframe based assets that relate to the delivery of our Deposit products.


Supporting the Deposit’s General Manager as the business asset role owner for these systems, your role will be to proactively oversight & coordinate the effective management across the technology disciplines in line with ANZ’s Asset Accountability Model:

  • Security – Protect or enable our processes, services, products or information across ANZ systems
  • Business Rules and Automation - Effective definition, features or functionality, and optimization of business logic / rules
  • Technology Resilience – Adequate system resilience and availability to prevent or recover from downtime or outages
  • Third Parties and Partners – Actively monitor partners and third parties (or their third parties) that handle, process and / or store ANZ electronic data
  • Data - Monitor the availability, retention, and latency of data within ANZ systems
  • IT Asset Lifecycle Management - IT assets critical to the process are accounted for and kept current, and any remediation actions identified are documented and completed
  • Change and Release Management - Changes arising from initiatives/new solutions are appropriately tested and transitioned into operations, and any remediation actions are documented and completed

You will be the key conduit between our technology partners, frontline & operations teams to ensure that the technology disciplines are well adhered to, ultimately ensuring that our systems are fit for purpose and operating within a transparent and sound risk profile.

What you bring to the Deposits Tribe?

To grow and be successful in this role, you will ideally bring the following:

  • Technology domain experience preferably across multiple technology disciplines
  • An understanding of Technology Industry standards
  • Expertise in risk management, governance or operational excellence
  • A track record and passion for driving the efficiency, effectiveness and continuous improvement of company policies and practices
  • Strategic thinking coupled with strong execution, stakeholder partnership & management and delivery focus
  • An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do.
Who are you?
  • A team player – You know we only win if we all win. You recognise and value the different perspectives and skills your colleagues bring. It is not about being a hero but jumping in and contributing to the successful delivery of the team’s mission
  • A problem solver – You are energised by tackling complex problems and use critical thinking, your network, skills, knowledge, and available data to drive better outcomes for our customers and the bank
  • The customer’s biggest fan – You demonstrate a thirst for better understanding the customer and define the problem and develop solutions through their eyes
  • A collaboration champion - I work closely with my colleagues to ensure alignment and champion the sharing of learning across teams
  • Comfortable being uncomfortable – You are comfortable with uncertainty and have the ability to effectively manage yourself through ambiguity and change
  • Continuous improvement junkie – You constructively challenge the status quo, look for better ways to do things and passionately advocate continuous improvement
  • Risk savvy – You build sustainable solutions that protect customers, stakeholders and the community
  • Committed to your own and others’ growth – You strive to stretch and grow yourself and others by identifying your own development areas, seeking feedback and providing feedback to others to help them learn and grow everyday

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