Conciliator - Residential Tenancy


  • Help resolve residential tenancy disputes through appropriate dispute resolution
  • Casual engagement opportunities based in the Melbourne CBD
  • Hourly rate between $51.29 - $58.20 plus superannuation
Use your qualifications and experience in conciliation to help resolve residential tenancy disputes between tenants, landlords and/or property managers.
About the department
The Department of Justice and Community Safety (the department) is one arm of the Victorian State Government, a recognised top employer of choice nationally. All of our staff work to the vision of a safe, just, innovative and thriving Victoria.
Casual conciliators will work within the Regulation, Legal and Integrity division of the department, for Dispute Settlement Centre Victoria (DSCV). DSCV offers state-wide dispute resolution services for community and civil disputes. During the COVID-19 pandemic and State of Emergency DSCV will work with the community to resolve disputes in residential tenancy between tenants, landlord and/or property managers.
About the role
Casual conciliators will work alongside DSCV Dispute Assessment Officers to resolve a wide variety of residential tenancy disputes.
Casual conciliators will work in conjunction with DSCV staff to facilitate dispute resolution under the Act.
What will a casual conciliator do?

  • Undertake a briefing of each case prior to conciliation
  • Based on knowledge and practical expertise, the conciliator will analyse the elements of the dispute and diagnose dispute resolution requirements.
  • Provide specialist advice to parties on options available to them towards the resolution of their dispute.
  • Utilise conciliation principles in order to reduce tensions, improve communication, clarify issues, encourage parties to explore potential solutions and find mutually acceptable outcomes.
  • Read and interpret legislation about residential tenancy disputes.
  • Apply judgment when a dispute is not likely to be settled via conciliation and recommend an appropriate course of action.
What values and skills should you have?

  • Ideally, a working knowledge of relevant legislation and Acts
  • National Mediator Accreditation and conciliation experience is required.
  • Demonstrated ability to develop and provide expert advice about dispute resolution.
  • Experience in dispute resolution techniques, including facilitative settlement.
  • Ability to build strong relationships and develop an understanding of others in order to motivate them and confidently address conflict situations.
  • Use specialist knowledge and expertise to address complex problems, by gathering relevant information and generating and testing a range of solutions and outcomes.
If you have any further queries, please contact Sally Zovak on 0447 538 501.
Applications will be regularly reviewed up until the closing date, so please do not delay in submitting your application.
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and cover letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.