Cover Review Consultant


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


What's the story?


We are looking for a full-time Cover Review Consultant to join the Customer Retention team working on a rotating roster, Monday to Friday (8:00am – 8:00pm), based anywhere across Australia, working from home, or in our award-winning office in Melbourne if possible. In this role, you will deliver better health to our customers and to Australia through our provision of health services, our health system advocacy, and our work in the community.

The role:


As a member of a strong and supportive team that puts our customers first, your role involves conducting inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. By showing heart and empathy, you will contribute towards Medibank’s growth and deliver our purpose “Better Health for Better Lives”.


Your every day:


  • Engage with our members to provide valuable options by promoting health cover options, services and products.
  • Proactively identify opportunities to add value to members existing level of cover.
  • Conduct health cover reviews to ensure members are on the best cover for their needs, whilst meeting or exceeding sales targets.
  • Providing exceptional service that exceeds customer satisfaction as measured through our customer satisfaction surveys.

Who are you?


You have previous experience in a sales and/or retention role with a proven track record of meeting and exceeding targets.

You will have a positive, compassionate, and empathetic phone manner.

You have strong computer skills and the ability to navigate through multiple systems.

You will have excellent relationship building and negotiation skills.

You will communicate excellently when presenting products or services over the phone.


A career with us


Employee wellbeing is our priority, because when you feel good in yourself, that’s when you live your best life. In this role you will have access to benefits such as:


  • Flexibility: With flexible working options, our people have the choice in how and where they work to stay healthy and feel good.
  • Variety of personal and professional training programs, that will help you grow your career and build your knowledge on subjects that matters to you.
  • Employee Assistance Program: Medibank offers employees and family members a 24/7 professional counselling service that can work with you on issues that are affecting you personally or professionally.
  • Good Health Day: Medibank Group offers all employees one day off each year (on full pay), to do something you love. Adapt for FT v Perm
  • At Medibank, we are committed to helping our people be the best that they can be. That’s why all Medibank employees have access to eight hours of community leave per year and why Medibank matches employee donations up to $1,000 per year for each employee.
  • Subsidised Health, Travel, Pet and Life insurance.

To start small and impact bigger