Customer Banking Specialist Yamba


This is a Part Time (Maternity Contract) opportunity until approx. May 2021. Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster: Monday to Friday 12.30-4.30 each day.

Do work that matters

As a Customer Banking Specialist you’ll deliver an exceptional customer experience to new and existing customers. With a strong focus on customer education, you’ll help our customers use and understand our new self-service banking tools. By identifying customer needs, you’ll also advise them around products that could improve their financial wellbeing.

Whether it's an efficient transaction or an introduction to our world class technology and specialist teams, your role is essential in adding value to the customer experience.

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Our branches continue to evolve with our business as we focus on meeting our customers' changing needs and educating about our award winning technology.

What will help you succeed?

To be successful in this role you’ll have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do.


You’ll need to bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs.

You will be able to demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions.

Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

If this sounds like the role for you then we would love to hear from you. Apply today!

*branchnetwork

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.