Casual Customer Service Officer


With appropriate supervision/support you will: • Provide quality face to face service to customers and resolve specific customer problems in an efficient and courteous manner.• Support other customer service officers and trainees in a wide range of systems, products and services relevant to a customer service centre.• Provide the public with accurate and relevant information in response to their enquiries.• Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery according to quality assurance procedures.• Reconcile monies to ensure relevant finance standards and audit requirements are met.• Ensure security systems are observed.• Consult with management, staff and clients on matters of policy, procedures and standards. • Contribute positively within a team environment.Special Conditions: • Applications will remain current for up to 12 months from the date of advertisement• The recommended applicant will be required to disclose any serious disciplinary action taken against them in public sector employment.• A criminal history check will be conducted on the recommended person for this role. • The incumbent must hold a current C class driver license.• A pre-employment health assessment may be required for the recommended applicantOther Conditions: Undertake up to 12 weeks full time trainingBe available to work over the Christmas/New Year period Required to work at any of the Customer Service Centres in the relevant area.
Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.