Deputy Registrar, Residential Tenancies Division, VCAT


Reference: VG/VT2093
  • Be a part of the Tribunal’s highest caseload Division
  • Meaningful work assisting people in crisis and at risk
  • Exciting time to join the team as we implement the biggest legislative reforms in over 20 years

About us:

The Residential Tenancies Division is VCAT's highest volume list, processing over 50,000 applications per year. The Division is undergoing significant legislative changes, with amendments to the Residential Tenancies Act 1997 due to commence by 1 January 2021.

About the role:

  • As a Deputy Registrar you are responsible for managing the day to day operations of the Residential Tenancies Division of VCAT, under the direction of the Registrar.
  • A Deputy Registrar performs a wide range of administrative functions, including managing staff performance, handling complex or escalated written, telephone and counter enquiries and exercise quasi-judicial and statutory delegated functions subject to the direction of the Principal Registrar
  • You will play a crucial role in providing staff training and developing operational processes for the implementation of planned amendments to residential tenancies legislation.
  • You will be required to deliver timely and accurate advice to stakeholders and will be a point of escalation for our registry and service delivery teams. You will also work closely with Tribunal Members within the Division

About you:

To ensure success in the role you will have:

  • Experience in leading a large team, particularly through a period of change
  • Demonstrated ability to work in a complex operational environment and to manage numerous competing priorities
  • Strong communication skills and ability to engage with a wide range of internal and external stakeholders
  • Demonstrated ability to respond and resolve a range of service delivery and procedural issues
  • Excellent interpersonal, verbal and written communication skills.

This role requires technical knowledge as well as leadership and people-management components and therefore, requires someone who has both an advanced understanding of the Tribunals protocols and procedures and well-developed team-leadership experience.

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

  • resume
  • a short covering letter
  • completed application form (see file attachment)

For further information on the position, please see the attached position description.

Other information

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

CSV is committed to building a diverse workforce and inclusive culture. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.