Casual Customer Service Officer


In the role of Casual Customer Service Officer you will provide face to face customer service and using sound computer skills - navigate various databases. You will be required to interpret & apply policies, procedures & guidelines, with the ability to work in a team & autonomously. You will demonstrate reliability and flexibility and be willing to work at various locations within the SEQS region.

Position status

Casual

Position type

Non Standard Hours

Occupational group

Customer Service/Call centre

Classification

AO2

Workplace Location

Brisbane - South,Gold Coast,Ipswich region

Job ad reference

QLD/352815/20

Closing date

30-Sep-2020

Yearly salary

Fortnightly salary

Total remuneration

Salary Other

$32.61 - $38.53 p/hr

Job duration

Contact person

Martin Kent

Contact details

Ph: (07) 5644 5***
Access the National Relay Service

With appropriate supervision/support you will:

  • Provide quality face to face service to customers and resolve specific customer problems in an efficient and courteous manner.
  • Support other customer service officers and trainees in a wide range of systems, products and services relevant to a customer service centre.
  • Provide the public with accurate and relevant information in response to their enquiries.
  • Conduct operational and administrative tasks within the office to ensure maximum efficiency in service delivery according to quality assurance procedures.
  • Reconcile monies to ensure relevant finance standards and audit requirements are met.
  • Ensure security systems are observed.
  • Consult with management, staff and clients on matters of policy, procedures and standards.
  • Contribute positively within a team environment.

Special Conditions:

  • Applications will remain current for up to 12 months from the date of advertisement
  • The recommended applicant will be required to disclose any serious disciplinary action taken against them in public sector employment.
  • A criminal history check will be conducted on the recommended person for this role.

   

  • The incumbent must hold a current C class driver license.
  • A pre-employment health assessment may be required for the recommended applicantOther Conditions:Undertake up to 12 weeks full time trainingBe available to work over the Christmas/New

Year period Required to work at any of the Customer Service Centres in the relevant area.

Applications to remain current for 12 months