Online Content Officer

  • Ongoing role
  • 35 hour work week
  • RFS Level 6/7
  • Location: Sydney Olympic Park (NSW RFS State Headquarters)

About the NSW Rural Fire Service The NSW Rural Fire Service (NSW RFS) is the lead combat agency for bush fires in NSW. Working closely with other agencies we respond to a range of emergencies including structure fires, motor vehicle accidents and storms that occur within rural fire districts.

Our vision and mission is to provide a world standard of excellence in the provision of a community-based fire and emergency service. To protect the community and our environment we will minimise the impact of fire and other emergencies by providing the highest standards of training, community education, prevention and operational capability.

Our corporate video below and Our Plan provides further insight into the NSW Rural Fire Service.

About the role The Online Content Officer plays a key role in producing and coordinating online content across NSW RFS digital channels including our Intranet, social media and public websites. This role ensures that information is available in a timely manner, presented in an appropriate format, meets organisational needs, and promotes the reputation of the NSW RFS.

To be considered for this role you should have

  • Experience and relevant skills in developing creative and engaging online content, such as through websites, apps and social media
  • Ability to work as part of a team on communication campaign and projects, bringing your expertise to improve outcomes
  • A strong focus on customer service, including internal stakeholders, so that projects are developed and delivered in a professional and timely way

You must meet the following essential requirements:

  • A Certificate IV in a relevant discipline, or equivalent expertise.
  • During periods of major fire activity, the incumbent will be required to support operational management activities consistent with their skills and background.

We offer:
  • Flexible work practices
  • Attractive salary and superannuation
  • Attractive leave entitlements
  • Working for a highly regarded emergency service, where supporting the local community is at the forefront of our business strategy
  • Opportunities for learning and development
  • A location close to public transport

For further information, please review the role description or contact Farooq Mulla on 02 8741 3473.

Applications close: Sunday 4 October 2020, 11:59 pm

Applying for the role:

To apply for this role, you will need to submit an online application via, which includes responding to the targeted questions and essential requirements, and attaching a PDF:
  • Cover letter (maximum one A4 page).
  • Resume, which clearly details skills, experience and capabilities required for this role as per the role description. This should include two referees, one of which is a current or recent supervisor, and their contact details (maximum 5 pages).

Job Notes:

  • Prior to applying for this role candidates should download the Role Description. Candidates must demonstrate in their application how they meet the focus capabilities and other essential requirements.
  • The NSW Rural Fire Service is committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability.
  • Relevant criminal history, referee checks and prior employment checks will be conducted on recommended applicants.
  • A talent pool may be established for future temporary and ongoing roles with similar focus capabilities. The talent pool may be available to hiring managers across the state over an 18 month period.

Relevant Information:

NSW Public Sector Capability Framework NSW RFS Code of Conduct and Ethics
Vacancy Reference: 20/77

Key Application Responses

Applicants should respond to all questions on the online application form, which will include the following two targeted questions.

Targeted Questions:

1.Provide an example of a project or initiative you have worked on which required you to communicate a complex issue in a clear and engaging way using a digital channel. How did you plan the project, what did you do and what was the outcome? (maximum one A4 page)

2.Tell us about a time you have provided a customer focused response. What did you do to ensure your response to an issue was resolved in a professional, timely and accurate manner? (maximum one A4 page)