Case Manager, Closed Scheme Claims

Case Manager – Closed Scheme Claims

Location: Parramatta, NSW

Type: Full-Time, Permanent position.

Your part in a changing world

At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions .

We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.

The opportunity

We currently have an exciting opportunity available for a Case Manager to join our Insurance for NSW business located at our Parramatta office on a permanent basis.

As a Case Manager you will work in partnership with NSW Government agencies on Closed Scheme Claims and provide proactive claims management that helps injured workers return to health and work following workplace injury or illness.

Within the team you will work closely with stakeholders through case conferencing, claims reviews and onsite visits to ensure a safe and durable return to work. You will provide best practice claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives. You will also be working in a flexible, positive and driven team environment.

Your story so far

The role requires a high level of customer service, excellent negotiation skills and the ability to communicate in a professional manner to a variety of different stakeholders.

As well as enjoying being an integral member of a team that delivers satisfying outcomes for individuals you will have a positive and flexible attitude and be motivated to deliver superior results.

In addition, we require applicants who possess:

  • A working knowledge of workers compensation insurance
  • Proven customer service experience in a similar environment/industry
  • A customer-centric, empathetic approach to dealing with all stakeholders and a desire to promptly resolve enquiries
  • Ability to handle multiple and competing tasks to meet customer needs
  • A modern approach to improving the business and a willingness to embrace change
  • Ability to be self-motivated with excellent organisational skills.

We are here to support you

We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads - HBF Direct Advice for Dads and we achieved Gold employer status in the 2019 Australian LGBTI Inclusion Awards.

We also offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.

As a QBE employee, we will offer you:

  • Flex@QBE leave to enhance your work/life integration
  • Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace
  • Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation
  • Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums
  • Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling
  • Discounts on insurance products, car hire, hotels, goods and services
  • Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.

Join us.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at .

Applications Close: COB Tuesday 29th September 2020.

Internal Applicants: As a courtesy, please advise your manager of your application.

Number of Openings:


How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.