Supervisor Communications Services


  • Ongoing role
  • 35 hour work week
  • RFS Level 10/11
  • Location: Sydney Olympic Park (NSW RFS State Headquarters)

About the NSW Rural Fire Service

The NSW Rural Fire Service (NSW RFS) is the lead combat agency for bush fires in NSW. Working closely with other agencies we respond to a range of emergencies including structure fires, motor vehicle accidents and storms that occur within rural fire districts.

Our vision and mission is to provide a world standard of excellence in the provision of a community-based fire and emergency service. To protect the community and our environment we will minimise the impact of fire and other emergencies by providing the highest standards of training, community education, prevention and operational capability.

Our corporate video below and Our Plan provides further insight into the NSW Rural Fire Service.



About the role

The role of Supervisor Communications Services is critical to the delivery of clear and effective communications materials to our members and the community.


Responsibilities include the coordination of the Service’s communications to its staff and volunteers, branding and imagery, and graphic design and production.


The role works closely with other sections of the Communications and Engagement group, to deliver engaging communications to internal and external audiences.


To be considered, you should have:

  • Proven experience in planning and developing communications plans for projects and initiatives
  • Exceptional writing skills and the ability to communicate complex issues in a clear and concise way
  • Demonstrated experience in project managing internal and external requests, including management of agencies, contractors or third parties
  • Ability to work as part of a broader Communications and Engagement team, so that materials are consistent and delivered in a timely manner

You must meet the following essential requirements:

  • An Advanced Diploma in a relevant discipline, or equivalent.
  • Required to participate on an after hours and/or on call roster.
  • The possibility of extended hours especially during extreme fire activity and as required during projects.
  • During periods of major fire activity, the incumbent will be required to support operational management activities consistent with their skills and background.

We offer:
  • Flexible work practices
  • Attractive salary and superannuation
  • Attractive leave entitlements
  • Working for a highly regarded emergency service, where supporting the local community is at the forefront of our business strategy
  • Opportunities for learning and development
  • A location close to public transport

For further information, please review the role description or contact Farooq Mulla on 02 8741 3473.


Applications close: Sunday 4 October 2020, 11:59 pm

Applying for the role:

To apply for this role, you will need to submit an online application via http://iworkfor.nsw.gov.au/, which includes responding to the targeted questions and essential requirements, and attaching a PDF:
  • Cover letter (maximum one A4 page).
  • Resume, which clearly details skills, experience and capabilities required for this role as per the role description. This should include two referees, one of which is a current or recent supervisor, and their contact details (maximum 5 pages).

Job Notes:

  • Prior to applying for this role candidates should download the Role Description. Candidates must demonstrate in their application how they meet the focus capabilities and other essential requirements.
  • The NSW Rural Fire Service is committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander people, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability.
  • Relevant criminal history, referee checks and prior employment checks will be conducted on recommended applicants.
  • A talent pool may be established for future temporary and ongoing roles with similar focus capabilities. The talent pool may be available to hiring managers across the state over an 18 month period.

Relevant Information:

NSW Public Sector Capability Framework NSW RFS Code of Conduct and Ethics

Vacancy Reference: 20/78


Key Application Responses

Applicants should respond to all questions on the online application form including the following two targeted questions.

Targeted Questions:

1. Tell us about a project or intiative you have worked on which required you to use a range of communications tactics to reach a particular audience. How did you plan your approach, what did you do and what was the result? (maximum one A4 page)

2. Tell us about a project when you have analysed the impact and effectiveness of the communications undertaken and how you have reviewed whether objectives have been met. What lessons learnt did you identify and how did you share feedback to inform future projects? (maximum one A4 page)