Administrative Support Officer (Patient Transport & First Responder Continuing Education)


Ambulance Victoria's (AV) Operational Capability Division has recently been undergoing an exciting transformation designed to improve ambulance response to the Victorian community and the health, wellbeing and capability of staff.  

The primary function of the Administrative Support Officer, Patient Transport & First Responder Continuing Education (PT&FRCE) is to provide effective and efficient administrative support relating to the Patient Transport & First Responder Continuing Education function.

About the role

The responsibilities of this ongoing, part-time role (25 hours/week) based in Ballarat, will include, but are not limited to:

  • Acting as the initial point of contact for Patient Transport & First Responder Continuing Education (PT&FRCE) function by answering calls, answering routine enquiries and processing messages for follow-up/action/referral
  • Providing high level administration support and assistance to the team, including coordinating information, collating presentations and documentation, preparing communications and reports
  • Assisting the Lead PT & FRCE with general administrative support, including but not limited to minute taking, travel and accommodation arrangements, catering, mail, filing, mail outs and word processing activities
  • Processing routine paperwork, including invoices, purchase orders and monthly budget report documentation
  • Assisting with the preparation of business documents and written responses to correspondence, using a range of software applications
  • Fostering constructive and effective working relationships across the organisation

About you

Candidates will have demonstrated, substantial experience and expertise in providing secretarial and administrative support within a large organisation or department and though a Certificate IV in Administration or Business would be advantageous, it is not considered essential.  With proven experience in using computerised financial information systems, word processing and spread sheeting applications, candidates should also have intermediate to advanced computer skills in the Microsoft suite of applications (Outlook, PowerPoint, Word & Excel) and have proficient typing skills.

Candidates will require strong interpersonal and communication skills in order to build and maintain relationships with both internal and external stakeholders.  Exceptional time management, planning and organising skills, as well as a high degree of attention to detail is crucial for success in this role. 

Finally, candidates will have the ability to work well as a member of a team, or autonomously with a high degree of maturity.

The successful candidate must also hold a current Victorian Driver's License and be willing to travel throughout metropolitan Melbourne and regional Victoria if/when required.

What's in it for you?

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance.  We offer salary packaging options, generous personal leave entitlements and other benefits.

The salary range for this position is $65,995 to $69,666 plus 9.5% superannuation (pro-rata). 

How to apply

To learn more about this exciting opportunity, or for any queries, please contact Ambulance Victoria's Recruitment and Selection team via email: ***********@ambulance.vic.gov.au or by phoning: 03 9840 3***.

In order to be considered for the role, applicants are required to submit the following documents, which will form part of the selection process;

  • Cover letter
  • Document addressing the key selection criteria (as detailed in the attached position description)
  • Resume

All applications for the Administrative Support Officer, PT&FRCE must be submitted via the Ambulance Victoria Careers Centre website: https://careers.ambulance.vic.gov.au by 5pm, Wednesday 30 September 2020.

Our diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.