Government Liaison Officer - Government Quarantine Hotels (525222) (SOUTH)


Department of Communities Tasmania Capability & Resources Capability & Resources

We are a values-based workplace committed to attracting, empowering and retaining a diverse and resilient workforce. Our people help create strong, active and inclusive communities. Find out how this role could work for you 

Period of employment / Hours:

Fixed term full-time day work (part-time hours may be considered by negotiation) commencing ASAP for a period of 3 months initially - 5 vacancies.

  • Please note: Other fixed term full-time and part-time vacancies, that may arise in the near future may also be filled from this selection process.

Location:

Capability & Resources - Hobart

Duties:

Primary Purpose / Focus :

Government Liaison Officers (GLOs) work from quarantine facilities across the state, based in the region closest to their home address, to provide contactless support to guests to manage COVID-19 risks.

The primary role of the GLOs is to be a first point of contact for guests in hotel quarantine. The role is undertaken primarily through the telephone as there is no face-to-face contact between the GLO and quarantining guests. The role includes:

  • proactively reaching out to guests to provide information;
  • responding to guests’ enquiries; and
  • facilitating support for guests who have health or other needs.

GLOs are responsible for maintaining a register of all contact with guests and ensuring that important information is handed over to the next GLO on the roster. They are also responsible for providing a situation report on key events at the end of their shift to the GLO escalation point and a template is provided for both the guest contact register and the situation report.

Selection criteria includes:

  • Demonstrated ability to maintain a customer service focus in an environment that is subject to ambiguity and change, including the ability to deal with conflict and challenging behaviours.
  • Demonstrated ability to apply good judgement and respond appropriately to client circumstances and requirements, including a capability to triage enquiries.
  • Demonstrated ability to plan, organise, and prioritise to complete tasks and meet deadlines.
  • Note : - Please refer to the Statement of Duties for ALL the selection criteria of this position to address in your application.

Desirable Requirements:

  • Current Driver’s Licence 

  • Strong background in customer service and knowledge of public service ethics and accountabilities. Demonstrated resilience in high pressure situations.

Essential Requirements: 

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted: 

  • 1.  Conviction checks in the following areas:
    • a)  crimes of violence
    • b)  sex related offences
    • c)  serious drug offences
    • d)  crimes involving dishonesty
    • e)  serious traffic offences  (If Driver's License is an Essential Requirement )
  • 2.  Identification check
  • 3.  Disciplinary action in previous employment check.

Download the Statement of Duties and any Associated Documents

Statement of Duties (PDF) :   525222, 525229, 525246 Government Liaison Officer Band 3 (August 2020) HAHSA.pdf

Statement of Duties (Word) :   525222, 525229, 525246 Government Liaison Officer Band 3 (August 2020) HAHSA.docx

APPLICANT GUIDE:  

 Applicant Guide - Communities Tasmania_2020.pdf

 Applicant Guide - Communities Tasmania_2020.docx

*** All interested applicants are encouraged to read the Applicant Guide and to discuss the specific details of the vacancy with the Contact Officer. ***

For more information (Contact Officer) :

Name: Jane Worrall

Email:  ************@communities.tas.gov.au

Phone: (mobile) 0408 553 ***

***************************************** 

How to apply: 

Online applications are preferred - please click the blue 'Apply Now' button. 

If you apply online: - Please DO NOT send a hard copy application as well. - You do not need to upload an Application for Employment form.

- OR -

If you have any difficulty accessing/using the online application process please email your application documents (preferably combined as 1 word or pdf document only) AND a copy of the application form (below) to : ***************@communities.tas.gov.au