Department of Communities Tasmania
Capability & Resources
Capability & Resources
We are a values-based workplace committed to attracting, empowering and retaining a diverse and resilient workforce. Our people help create strong, active and inclusive communities. Find out how this role could work for you
Period of employment / Hours:
Fixed term full-time day work (part-time hours may be considered by negotiation) commencing ASAP for a period of 3 months initially - 5 vacancies.
Capability & Resources - Hobart
Primary Purpose / Focus :
Government Liaison Officers (GLOs) work from quarantine facilities across the state, based in the region closest to their home address, to provide contactless support to guests to manage COVID-19 risks.
The primary role of the GLOs is to be a first point of contact for guests in hotel quarantine. The role is undertaken primarily through the telephone as there is no face-to-face contact between the GLO and quarantining guests. The role includes:
GLOs are responsible for maintaining a register of all contact with guests and ensuring that important information is handed over to the next GLO on the roster. They are also responsible for providing a situation report on key events at the end of their shift to the GLO escalation point and a template is provided for both the guest contact register and the situation report.
Selection criteria includes:
Current Driver’s Licence
Strong background in customer service and knowledge of public service ethics and accountabilities. Demonstrated resilience in high pressure situations.
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
Download the Statement of Duties and any Associated Documents
Statement of Duties (PDF) : 525222, 525229, 525246 Government Liaison Officer Band 3 (August 2020) HAHSA.pdf
Statement of Duties (Word) : 525222, 525229, 525246 Government Liaison Officer Band 3 (August 2020) HAHSA.docx
Applicant Guide - Communities Tasmania_2020.pdf
Applicant Guide - Communities Tasmania_2020.docx
*** All interested applicants are encouraged to read the Applicant Guide and to discuss the specific details of the vacancy with the Contact Officer. ***
For more information (Contact Officer) :
Name: Jane Worrall
Phone: (mobile) 0408 553 ***
How to apply:
Online applications are preferred - please click the blue 'Apply Now' button.
If you apply online: - Please DO NOT send a hard copy application as well. - You do not need to upload an Application for Employment form.
- OR -
If you have any difficulty accessing/using the online application process please email your application documents (preferably combined as 1 word or pdf document only) AND a copy of the application form (below) to : ***************@communities.tas.gov.au