Guest Service Agent - Crowne Plaza Hunter Valley


Description About us At Crowne Plaza Hotels & Resorts our goal is to make business travel work. Thats where you come in. When you're apart of the Crowne Plaza Hotels & Resorts brand you're more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too. Crowne Plaza Hunter Valley is located in the heart of the Hunter Valley, just over two hours north of Sydney and offers premier resort accommodation with a scenic golf course, breathtaking vineyard views and great leisure facilities right on our door step. We are looking for a casual Guest Service Agent to join our dedicated and dynamic front office team. Your day to day As an Guest Service Agent you'll report to the Rooms Division Manager and be responsible for providing information to our guests regarding the resort's facilities & activities, you'll also have excellent knowledge on our local wineries and restaurants. You'll provide a level of service that will ensure our loyal IHG Rewards Club guests feel recognised & valued and be empowered to solve problems. As the first and last point of contact, you'll ensure our guests stay is memorable. What we need from you Ideally, you'll have previous experience in a similar role with excellent verbal and communication skills, excellent grooming standards at all times and willing to use initiative. Additionally, you must be confident and engaging with our guests, be willing to work a rotating roster including night, weekends and/or public holidays. You must meet the legal requirements to work in Australia. What we offer In return for your hard work, you can look forward to a highly competitive salary and benefits package including excellent training, career development and discounted accommodation worldwide. Whats more, because your career will be as unique as you are, well give you all the tailored support you need to make a great start, be involved and grow. So whoever you are, whatever you love doing, bring your passion to Crowne Plaza Hunter Valley and IHG and we will make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.