Compliance Officer


  • Clerk Grade 3/4 ($72,418 - $79,297 +super)
  • Opportunity up to 12 months' duration
  • Parramatta location

About us

Liquor & Gaming NSW (L&GNSW) is a division of the Department of Customer Service and is responsible for the overall regulatory framework across liquor, registered clubs and gambling activities in NSW.

The role sits within the Better Regulation Division of the NSW Department of Customer Service. Under the Compliance & Dispute Resolution stream, the Assurance & Integrity Unit is responsible for ensuring the integrity of the various major gaming licences and compliance with regulatory obligations, including The Star casino, Crown Sydney casino, NSW Lotteries, Keno, the Totalizator and the Gaming Machine Centralised Monitoring System (CMS). The unit provides proactive and reactive responses to financial and integrity-based risks through key programs across these industry sectors and works closely with the Compliance Operations Unit.

The key programs include:

Assurance – ensures appropriate and effective internal controls for major gaming licensees and auditing of the licensees’ compliance with regulatory and financial obligations.
Probity Integrity – ensures individuals and entities associated with the operation of a major gaming licence are considered to be fit and proper.
Systems Integrity – ensures the integrity of core systems associated with the operation of major gaming licences is maintained.
Licence Management & Engagement – ensures the licensees maintains and updates regulatory plans under the applicable conditions of each licence and relevant regulatory requirements.

About the work arrangements

The Assurance & Integrity Unit has flexible work arrangements. Shift work is not required in this role.

About the role

As a Compliance Officer in the Assurance & Integrity Unit, you will be involved in a range of compliance-related activities which support the achievement of regulatory objectives. These activities include:

  • Conducting compliance audits, reviews and investigations,
  • Assessing and analysing applications made by the major gaming licensees, and
  • Preparing briefs, memos and other similar documentation.

This role will be for an initial appointment of up to 12 months with the possibility of extension or potential future ongoing permanent employment.

About you

To be successful in this role with the Assurance & Integrity Unit, you will:
  • Understand basic regulatory compliance principles,
  • Demonstrate some understanding of audit methodology, including the conduct of regulatory audits, and
  • Demonstrated ability in assessing and analysing data, conducting compliance audits and investigations and in preparing briefs, memos and other similar documentation.

Appointment and ongoing assignment are subject to the satisfactory participation in mandatory preemployment and ongoing probity screening, in accordance with the L&GNSW Probity Framework.

Incumbents will also need to meet requirements to be appointed as an Inspector under relevant legislation.

Applying for the role

Apply by submitting a current resume and brief cover letter which outlines your capability to be successful in this role, as detailed in the criteria above. We are looking for you to demonstrate relevant skills and experience in your answer, so please develop your response with this in mind.

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements

For enquires relating to recruitment please contact Miller Seng via miller.seng@liquorandgaming.nsw.gov.au

Next steps

If you application is short-listed, you will be invited for an interview where your ability to meet the role’s key capabilities, as detailed in the role description, will be assessed.


Closing date: Friday 16 October 2020 (9:59am)


The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.