Client Development Manager

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Job Details

Company Description

Through proprietary digital panels and research products and services, Lightspeed are pioneers in Market Research through delivering valuable data to help businesses make informed decisions.

We are now the largest provider of online research in the world. Our progress presents new and exciting opportunities, requiring creativity, new technologies, thought leadership, innovative solutions and operational excellence.

Job Summary

The Client / Business Development Manager services as a senior member of the team who is responsible for developing client growth strategies and plans. They serve as the primary business contact for existing clients, as well as increasing their own client base. They will be responsible for financial targets, account management and client satisfaction within the sales team. This role is expected to consistently provide excellent customer service to our external clients’ accounts, as well as represent client’s needs and goals within the organisation. In addition, the role will establish and build close working relationships with clients to present new and existing innovative approaches to sampling, to encourage new and repeat business opportunities.

Role/ Responsibilities

The role incorporates the following elements:

  • Developing and executing a client acquisition, growth and retention plan that are focused on financial gains and customer satisfaction
  • Ability to take exciting new offers to new client segments that fuels the growth of our business and explore new opportunities within the market
  • Liaison with clients to be the face of the business and contribute ideas to brainstorming sessions internally and externally
  • Building a positive ongoing client/account relationship
  • Reporting on successes and areas needing improvements
  • Promote and present the company’s products, services, innovations and developments to address client’s objectives
  • Providing knowledge of Lightspeed panel and feasibility / pricing approach to the client and their project managers/client servicing managers/directors
  • Work on some of the clients briefs to ensure that Lightspeed adds value to the research design and that the proposals are accurately turnaround within a mutually agreed timescale
  • Communicate effectively with the client, empathising with their needs and action the appropriate method to meet their requirements and objectives.
  • Own account relationships to insure they remain healthy, productive and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues
  • Research business opportunities for viable income streams to support the rapid growth of client demand

Successful Candidate
  • 6 + years selling in market research industry experience;
  • Commercial, Business, Marketing or Research degrees ideal;
  • Ability to develop rapport with client management and maintain strong working relationships. Successfully handles client expectations;
  • Has a successful track record working with sales organisations to achieve and exceed their sales goals;
  • Skilled negotiator. Negotiates or mediates discussions competently, making concessions while accomplishing goals and protecting interests;
  • Ability to run multiple tasks whilst working in a fast-paced environment;
  • Excellent communication (both oral and written), attention to detail and follow-up skills are crucial;
  • Must work productively, have the ability to meet deadlines, and possess strong time management skills;
  • Adept with Microsoft: Word, Excel, Outlook, PowerPoint and the Internet;
  • Must have a knowledge of the Market Research Industry and strong presentation and PowerPoint skills
  • Only candidates with the right to work in Australia.

Lightspeed is an equal opportunity employer.

Please apply online with your CV attached.


Sydney, Hickson RoadAustralia

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.