Associate Client Development Manager


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Job Details

Company Description

Through proprietary digital panels and research products and services, Lightspeed are pioneers in Market Research through delivering valuable data to help businesses make informed decisions.

We are now the largest provider of online research in the world. Our progress presents new and exciting opportunities, requiring creativity, new technologies, thought leadership, innovative solutions and operational excellence.

Job Summary

The Associate Client Development Manager serves as the primary business contact for clients and is responsible for account management and client satisfaction. This role is expected to consistently provide excellent customer service to our external clients’ accounts, as well as represent client needs and goals within the organisation to ensure quality. In addition, the role will establish and build close working relationships with clients to encourage new and repeat business opportunities.

Role/ Responsibilities

The role incorporates the following elements:

  • Developing and executing a client retention and growth plan to identify potential areas for improvement and appropriate sales/marketing-related activities
  • Liaison with end clients as well as direct clients to be the face of the business and contribute ideas to brainstorming sessions internally and externally
  • Developing a positive ongoing client/account relationship
  • Identify gaps in client-service processes (both business development and client operations) and recommend improvements.
  • Providing knowledge of Lightspeed panel and feasibility / pricing approach to the client and their project managers/client servicing managers/directors
  • Work on some of the clients briefs to ensure that Lightspeed adds value to the research design and that the proposals are accurately turnaround within a mutually agreed timescale
  • Communicate effectively with the client, empathising with their needs and action the appropriate method to meet their requirements and objectives.
  • Assist to maintain existing account relationships to insure they remain healthy, productive and mutually beneficial, with a goal of securing repeat business and achieving targeted revenues

Successful Candidate
  • 3 years selling in a data collection experience, full service market research or on-line market research industry experience;
  • Commercial, Business, Marketing or Research degrees ideal;
  • Ability to develop rapport with client management and maintain strong working relationships. Successfully handles client expectations;
  • Must work efficiently, have the ability to meet deadlines, and possess strong time management skills;
  • Ideally has a successful track record working with sales organisations to achieve and exceed their sales goals;
  • Skilled negotiator. Negotiates or mediates discussions competently, making concessions while accomplishing goals and protecting interests;
  • Ability to run multiple tasks whilst working in a fast-paced environment;
  • Excellent communication (both oral and written), attention to detail and follow-up skills are crucial;
  • Must work productively, have the ability to meet deadlines, and possess strong time management skills;
  • Strong account management skills
  • Must have a knowledge of the Market Research Industry
  • Adept with Microsoft: Word, Excel, Outlook, PowerPoint and the Internet;
  • Only candidates with the right to work in Australia.

Lightspeed is an equal opportunity employer.

Please apply online with your CV attached.

Location

Sydney, Hickson RoadAustralia

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.