Centre Support Officer, Geraldton PCYC


Centre Support Officer, Geraldton PCYC

The Federation of Western Australian Police and Community Youth Centres (Inc.) (WA PCYC) is looking for a dedicated and passionate professional to take up the exciting and challenging full-time role of Centre Support Officer at Geraldton PCYC.

Who We Are:

WA PCYC is an incredible organisation that changes the lives of underprivileged children and young people at risk in Western Australia.

We currently operate in 16 locations, with 10 regional and six metropolitan centres and numerous, Blue Light Youth Activities and Police Ranger Units across the state. Our organisation is unique through its partnership with the WA Police, and mission simple – to help all children and young people achieve their potential.

Position Profile:

This position’s function is to support the Centre Manager and improve the PCYC centre operations by ensuring all patrons receive the highest possible level of service. The position holder must possess and demonstrate excellent customer service and communication skills and enjoy working in a service-orientated role. The Centre Support Officer is responsible for sales (merchandise, membership and activity fees), cash handling/reconciliation, centre opening/closing procedures, stock control, answering telephone, program and activity bookings, assisting set-up/pull-down of equipment for activities, incidental cleaning and administration support.

Roles and Responsibilities:

  • Assist the Centre Manager in staff and volunteer management to ensure compliance with standards and assist in the monitoring and reporting of training, performance and developmental needs of staff
  • In liaison with the Centre Manager, takes accountability and monitors the use of PCYC resources and assets
  • Assists to expand new venue hire opportunities or activities within the centre in line with budget and in consultation with the Centre Manager
  • Undertake financial management and analysis in conjunction with the Centre Manager
  • Assist in preparing, monitoring and reporting of budget (actual versus forecast, and variances) to Head Office in conjunction with the Centre Manager
  • Effectively manage inwards/outwards correspondence
  • Provide administrative support to centre management
  • Assist the supervisor in identifying suitable paid / volunteer staff to become involved in delivery of programs
  • Customer service, specifically providing detailed advice and information on the centre’s products and services; responding to patron, customer and supplier queries and problems in a timely manner
  • Answer and guide enquiries regarding individuals and teams for centre activities and competitions

Job Requirements: Skills and Experience:
  • Desirable qualification (at least to Certificate III) and/or experience in youth work, community development / welfare, human services or related discipline
  • Experience in Customer Service management including product sales, stock management and cash handling
  • Experience in Administration including medium to advanced knowledge of Microsoft Suite
  • Current Senior First Aid & / or CPR certificate
  • Current or willing to obtain National Police Check and Working with Children Check
  • Excellent interpersonal skills, capable of working in a busy and demanding customer service environment
  • Experience supervising recreational activities, ensuring compliance with OHS regulations
Employee Benefits:
  • Attractive remuneration package available with access to generous salary packaging arrangements
  • Access to exclusive discounts and vouchers from leading retailers
  • Professional development opportunities.
  • Flexible working arrangements.
  • Flexible leave arrangements.