Salesforce Administrator - Customer Success Specialist

Do you know our team members have gained more practical knowledge of Salesforce in 6 months working for ProQuest than in 3 years in their previous job?

If you've got a passion for Salesforce, and you would love the opportunity to explore all the platform has to offer, keep reading!

You have the heart of a superhero, always ready to put the lost ones back on track, and you aspire at building a team of avengers to maximise the Success of Salesforce Customers - so we might have the job you've been looking for.

ProQuest Consulting is a Salesforce Platinum Partner with almost 10 years of experience, building various Salesforce solutions for a wide range of companies, of various sizes across many industries. We are looking for an enthusiastic and energetic problem solver full of positive energy with a can-do attitude.

The role of our Customer Success Specialist is to be the main point of contact for our customers once their Salesforce implementation is live. Our Customer Success Plans represent ProQuest's commitment to make sure our customers fully adopt the Salesforce solutions we build for them, and achieve the innovation that Salesforce promises.

During project release phases, you will be trained by our Consultants on the delivered solutions, the business problems they solve, the implemented architecture and their various features. You will gain exposure to dozens of recent solutions, including those built on Sales and Service Cloud, Field Service Lightning, Consumer Goods Cloud, Community Portals, Lighting Web Components, Heroku, Mulesoft, and much more. As the main point of contact for Customer Success, you will be the trusted advisor from our customers to respond to their enquiries either by addressing them yourself, or working closely with our Consultants towards a resolution.

On the longer term, this role represents a great opportunity to be trained and develop leadership and management skills, as we have a strategic objective to significantly expand this part of our practice. It means that you will be in the driver seat to build a team for Customer Success, coordinate work execution and ensure quality assurance across the deliverables.

You are…

  • passionate about Salesforce and the value it brings to customers
  • a fantastic team player who's able to collaborate with our consultants, third party suppliers and clients
  • an extraordinary communicator
  • someone who loves problem-solving and works efficiently at getting the job done
  • tech-savvy and certified Salesforce Administrator

You have...

  • a solid understanding of the Salesforce platform, products and ecosystem
  • 3 years minimum of Salesforce experience as Administrator
  • excellent oral, written and presentation skills
  • outstanding attention to details
  • a friendly and bubbly personality
  • enjoys context switching and simultaneously working across several engagements
  • located within Australia (Sydney or Canberra preferred)

Extra points for having...

  • Salesforce Sales Cloud and/or Service Cloud certifications
  • experience in a consulting environment

We are...

  • The leading Salesforce Field Service Lightning partner in Australia
  • Experts in delivering successful multi-cloud Salesforce projects for the last 9 years
  • Passionate about designing transformative solutions that have a real impact on our customer's business
  • Working in genuine Agile teams using our refined PQScrum framework
  • Looking after our staff, with an employee Net Promoter Score of 94/100: don't miss the opportunity to join one of the best tech companies to work for in Australia

We offer…

  • Competitive salary
  • Awesome workplace and work life balance
  • Profit sharing
  • Work from home
  • Team building activities
  • Macbook Pro laptop with 27” HD monitors
  • Paid career advancement opportunities: certifications, training, conferences

Come and join us…

By applying on LinkedIn ( today. We will review your application and you'll hear from us either way. If you have the right experience, our Employee Experience Specialist Georgia will give you a call.

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